Sr. Desktop Support Technician

TEKsystems is supporting a long-term opportunity for a Desktop Support Technician III supporting a large DOD Customer in Fort Meade, MD. This position is ideal for an experienced desktop support professional who enjoys hands-on troubleshooting, end-user support, hardware refresh efforts, and working within a mission-driven Department of Defense environment.

The successful candidate will provide Tier II/III desktop support, maintain Windows-based systems, support software installations and migrations, and assist users with a variety of technical issues. This role offers strong career stability while supporting critical operations.

Key Responsibilities

• Provide Tier II/III desktop and deskside support for end users in a DoD environment.
• Troubleshoot hardware, software, operating system, and application issues.
• Support Windows 10 workstations and Microsoft-based technologies.
• Perform hardware deployments, refreshes, upgrades, and equipment replacements.
• Assist with software installations, system migrations, and user account support.
• Diagnose and resolve email and connectivity-related issues.
• Document incidents, service requests, and resolutions within the ticketing system.
• Escalate issues when appropriate and coordinate with internal support teams.
• Maintain daily task logs, status reports, and technical documentation.
• Follow established processes and identify opportunities for process improvement.
• Deliver exceptional customer service and technical support to end users.

• Active Secret Security Clearance
• U.S. Citizenship
• CompTIA Security+ CE or equivalent DoD 8570 Level II certification
• 3+ years of IT support experience
• Experience providing desktop/deskside support in an enterprise environment
• Strong knowledge of Microsoft Windows operating systems, including Windows 10
• Experience using Remedy or a similar enterprise ticketing system
• Excellent troubleshooting, communication, and customer service skills
• Ability to work effectively both independently and within a team environment, * Experience supporting Department of Defense environments
• Hardware refresh and migration experience
• ITIL Foundation certification
• Experience supporting enterprise applications
• Familiarity with Microsoft Office 365 and Active Directory, · This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret) · Because an active or interim DoD clearance is required, U.S. Citizenship is required

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)