IT Support Specialist

We are seeking a versatile and proactive IT Support Specialist to join our local technology operations team. In this role, you will be the primary hands-on technical resource supporting both our corporate office staff and our active fulfillment/logistics teams.

This is a dynamic position that bridges traditional desktop support with industrial field services. You will split your time between a corporate office environment and a fast-paced warehouse setting, ensuring our team members have the hardware, software, and network connectivity required to keep operations running smoothly., * End-User Support: Identify, manage, escalate, and resolve Tier 1 and Tier 2 technical issues for local personnel.

• System Deployment: Install, configure, and maintain software, operating systems, print drivers, and system utilities on workstations, laptops, and mobile endpoints.
• Hardware Diagnostics: Troubleshoot, repair, and manage inventory for desktops, laptops, enterprise printers, scanners, and industrial Android mobile devices.
• Network & Connectivity: Diagnose basic networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, and VPN) and manage networked devices using remote desktop tools (RDP, Teams, etc.).
• Operational Support: Move throughout the facility-including office cubicles and the active warehouse floor (requiring a safety vest and steel-toed shoes)-to maintain heavy-duty thermal printers and industrial equipment.
• Documentation: Diligently log all troubleshooting steps, inventory changes, and resolutions within the ticketing system.

Experience: 3-5 years of dedicated IT/Desktop support experience.

Customer Service: 3-5 years of experience in a customer-facing or corporate support role with a proven track record of excellent communication and active listening skills.

Technical Proficiency:

Deep understanding of user profiles, permissions, system registries, OS recovery tools, imaging, and deployment systems.

Solid grasp of BIOS/UEFI, hardware drivers, and firmware updates.

Physical & Schedule Flexibility: Ability to walk/stand for periods of the day, wear required warehouse PPE (steel-toed boots), and commit to the staggered weekly shift schedule. Availability for occasional weekend project work is a plus.

Preferred Qualifications

Strong proficiency in supporting and configuring the Microsoft Office / M365 suite.

CompTIA A+, Microsoft, or equivalent technical certifications.

A Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred but not required).

Previous experience supporting technology within a logistics, manufacturing, or warehouse environment.

skills:

iOS,PC hardware,networking knowledge,Core networking,DNS,DHCP,enterprise applications,enterprise IT,knowledge management,laptops,LAN,Microsoft Office applications,network devices,printer maintenance,routing,TCP/IP,tablets,VLANs,VPN,Windows desktop,Windows server environments,WLAN,communicating,coordinate,Strong organizational skills,organizational skills,Soft Skill,troubleshoot,accountability,Ability to work independently,proactively,collaboration,Team player,administration,alarms,Install,asset inventory,business needs,ITSM,change management,CompTIA A+,strong customer service,customer service skills,display technologies,offboarding,onboarding,shipping,manual dexterity,ITSM,infrastructure,labeling,equipment setup,repairs,maintenance,Microsoft certifications,Mobile devices,mobile device support,office equipment,printers,ability to prioritize,clear communication,communicate clearly,safety hazards,security,scheduling,security policies,warehouse,technical skill,technical support,application support,hardware support,technology lifecycle,testing,typing,user support