Lead Desktop Engineer

Cognizant Technology Solutions Corporation

Boston, MA, United States

4 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

4 years minimum

Compensation

$87,000.0 - $105,000.0

Working hours

Regular working hours

Job source

dejobs.org

Tech stack

Microsoft Windows Active Directory Domain Name System (DNS) Networking Basics Citrix Systems TCP/IP System Availability User Administration Servicenow

Job description

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

What you’ll do in the role:

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
Provide onsite and remote support to traders in a fast-paced high-pressure environment.
Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
Coordinate with application network infrastructure and vendor teams for issue resolution.
Perform software installations upgrades user access management and hardware deployments.
Maintain documentation and follow ITIL-based support processes.
Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

Requirements

Strong Windows/Mac devices support and troubleshooting skills.
Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
Familiarity with ITSM tools (ServiceNow Remedy etc.).
Strong communication stakeholder management and problem-solving skills.
4-8 years in Trader Support Front Office Support or Financial Services IT Support.
Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Benefits & conditions

Compensation: We are offering between $87,000- $105,000. Applications will be accepted until Aug 21st, 2026.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.