OMS Manager, Business Systems

Manage the assigned business application set and supervise a team of analysts, developers, engineers, and / or architects responsible for the assigned application to design, develop and provide 2nd and 3rd level support. Establish standards and procedures to ensure business system availability and lead projects by completing needs and applications analysis, developing project implementation plans, and providing resource support to team members. Report on system, project and team status to upper management. Partners with the business system process manager (when available) to function as a liaison between IT and users to ensure initiatives are achieved. Optimize system usage and business processes to support reporting objectives and enhance operating results. Partner with portfolio leader to develop and maintain strategic systems plan for supported business areas.

A day in the life, what you’ll be doing:

• Establish, review and maintain standards and procedures to ensure the business system’s availability and accurate functionality. Lead the business system’s team in the 2nd and 3rd level support of the assigned applications. Work with the support desk, business application owners, the business systems process manager, and application vendors to ensure the business systems are current and functioning properly.
• Perform project management activities (using the company’s project management life cycle and SDLC) including needs and application analysis, develop project implementation plans, assign project team resources, and monitor and report project status. Review and quality check application designs and implementations ensuring that programming and business process standards are being met. Coordinate the promotion of new applications into production. Communicate project status to team members, users and management. Lead project related meetings and attend and participate in other required meetings. Track and document time requirements. Work with supported business owners to identify, prioritize and solve systems issues.
• Manage direct reports by assigning support and projects tasks, ensuring that team members have the required direction, resources and training to successfully complete assigned tasks. Provide leadership the business systems team through mentoring, goal setting, conducting performance reviews, and working with HR to administer performance improvement programs when needed.
• Build a world class business systems team through hiring, developing, and retention of business systems professionals. Ensure most current business systems solutions are identified by attending conventions, seminars, reading journals, and performing benchmarking with other organizations. Develop and manage a succession plan for all positions within supported area of the portfolio.
• Partner in design, development and ongoing management of the portfolio’s strategic systems plan
• Perform other tasks as assigned., * Operate with the highest level of conduct, integrity, and confidentiality, setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships, drive business results and inspire a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

• Bachelor’s degree in computer science, Information Systems, Business Management, or equivalent work experience.
• Ability to create, implement, and manage project plans.
• Able to lead a technical team in the support and maintenance of an application set.
• Experience with System-i and Windows object-oriented application development and operational environment.
• Experience with relational database architecture and languages. (SQL, DDL, DML, stored procedures, and relational integrity).
• Ability to be self-motivated and to motivate others in the performance of assigned duties.
• Ability to train and develop team members.
• 5+ Years experience working in retail and an in-depth knowledge of the retail business processes.
• 6+ years’ experience working in information technology performing application analysis, design and development.
• 2+ years’ experience supervising or managing an IT staff
• Excellent oral and written communication skills.
• Ability to conduct meetings with business executives, partners and peers.
• Ability to provide clear communication to leadership and clear direction to direct reports.
• Ability to provide written and verbal communication with little or no supervision.
• Ability to conduct presentations on any IT subject matter.
• Excellent analytical and problem-solving skills.
• Ability to work as a team member.
• Ability to be flexible to the rapidly changing needs of the department and company and to work as a team member as well as a team leader.
• Proficient using Microsoft Office products, including Visio and MS project.
• Must be able to sit and work at a computer for extended periods of time., * Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work: This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodation may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Skills: 2nd Level Support, 3rd Level Support, Analysis Skills, Benchmarking, Business Development, Business Process Management, Business Processes, Business Solutions, Business Support, Cellular Telephone, Communication Skills, Community Development, Computer Science, Cross-Functional, Data Description Language (DDL), Depth Perception, Employee Retention, Establish Priorities, Incentive Programs, Information Technology & Information Systems, Leadership, LinkedIn, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Office, Microsoft Product Family, Microsoft Project, Microsoft Visio, Microsoft Windows Operating System, Mobile Devices, Music, Needs Assessment, Object Oriented Development, Online Product Merchandising, People Management, Performance Goal Setting, Performance Management, Performance Reviews, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Improvement, Product Lifecycle, Project Development, Project Lifecycle, Project Planning, Project Tracking, Project/Program Management, Retail, SQL (Structured Query Language), Software Administration, Software Design, Software Development, Software Development Lifecycle (SDLC), Status Reports, Stored Procedures, Strategic Planning, Succession Planning, Systems Administration/Management, Systems Maintenance, Talent Management, Team Lead/Manager, Team Player, Technology Analysis, Time Tracking, Training/Teaching, Willing to Travel, Writing Skills

Salary Range: $138,041-$155,588

Pac Perks:

• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores * Competitive long term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community., Back in 1980, Tom Moore opened the doors to a small surf shop in Newport Beach, CA, called Pacific Sunwear. Ever since, Pacific Sunwear has been dedicated to embracing the energy and ambition of our youth, capturing the essence of the ever-evolving California culture, generation after generation.

Today, over 30 years later, we’re still calling Southern California our home, with our offices located in the sun-drenched heart of Orange County. To this day we’ve remained true to the culture that surrounds us while growing ourselves into a multi-dimensional brand with over 640 stores that cater to all aspects of the California lifestyle. Our unique in-store experience is unrivaled in the industry, creating an environment that encourages individual expression by offering the best selection of merchandise from the most recognizable brands in the business, both heritage and emerging.