Remote System Administrator - Virtual Desktop (VA ESOM)

• Provide advanced operational support for enterprise Virtual Desktop Services.
• Monitor system health, availability, performance, and capacity.
• Investigate and resolve complex incidents, service requests, and infrastructure issues.
• Administer and support Citrix and Microsoft virtual desktop environments.
• Support virtual desktop provisioning, application delivery, user access, and endpoint integration.
• Perform system maintenance, patching, upgrades, and configuration changes.
• Participate in change management, problem management, and root cause analysis activities.
• Maintain operational documentation, knowledge articles, and standard operating procedures.
• Collaborate with engineering teams to implement service improvements and automation.
• Support security compliance, vulnerability remediation, and configuration management.
• Participate in scheduled after-hours maintenance and operational support when required.
• Coordinate with other Endpoint Engineering workstreams to ensure seamless service delivery., * Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
• Five or more years supporting enterprise Windows infrastructure or virtual desktop environments.
• Experience administering enterprise virtual desktop technologies.
• Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Experience troubleshooting enterprise infrastructure and end-user computing environments.
• Experience with PowerShell or other automation tools.
• Strong analytical, organizational, and communication skills.
• Ability to obtain and maintain any required federal security clearance.

Preferred Qualifications:

• Experience supporting Citrix Virtual Apps and Desktops (XenApp/XenDesktop).
• Experience supporting Azure Virtual Desktop (AVD) and/or Windows 365 Cloud PC.
• Familiarity with Microsoft Intune, Microsoft Entra ID, FSLogix, VMware, or Hyper-V.
• Experience with ServiceNow and ITIL-based service management.
• Experience supporting large enterprise or federal government environments.
• Relevant Microsoft, Citrix, VMware, or Azure certifications.

Compensation Range: The pay range for this position is $70,782.40 - $80,225.60 annually. Kentro determines compensation by evaluating current government contracting and commercial market conditions, as well as the role’s specific requirements. Final salary placement within this range will be based on the candidate’s relevant skills, experience, education, certifications, location, and security clearance level, where applicable., We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones., We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.