Salesforce Service Cloud Technical Lead

• Perform impact analysis for new requirements or changes and contribute to low-level design and technical solutioning.

Required:

• 8+ years of hands-on Salesforce development experience with a focus on Service Cloud.

• Design, develop, configure, and maintain scalable Salesforce Service Cloud solutions.

• Strong experience with Apex, Lightning Web Components (LWC), SOQL, Salesforce Flows, and Salesforce APIs.

• Experience with Service Cloud capabilities including Case Management, Omni-Channel, Knowledge, queues, routing, and service workflows.

• Design and implement integrations between Salesforce and external enterprise systems using appropriate integration patterns and APIs.

• Apply Salesforce security and access-control best practices, including profiles, permission sets, sharing, and role hierarchy.

• Experience with Salesforce deployment, release management, CI/CD, and DevOps practices.

• Collaborate with business stakeholders, architects, administrators, QA, and development teams to gather requirements and deliver solutions.

• Ensure code quality, maintainability, testing, and adherence to Salesforce development best practices.

• Troubleshoot production issues and provide performance and technical recommendations.

• Mentor junior developers and contribute to Salesforce engineering best practices.

• Experience working in Agile methodologies and Scrum teams.

Desired:

• Familiarity with Gearset.

• Familiarity with Kiro.

• Healthcare, Patient Services, patient support programs, or related healthcare domain experience.