IT Support Technician

Initially you will be focusing on providing day-to-day IT support, ticket management and troubleshooting across the business. Over time, you will be given training and development to build your programming, database and technical skills, with the aim of taking ownership of increasingly complex issues for service users., * Provide IT support to users across the business.

• Manage, triage and prioritise IT support tickets.
• Investigate initial problems to understand the issue and gather further information.
• Resolve straightforward IT issues independently.
• Escalate more complex issues where required.
• Work through problems from ticket to solution.
• Support and troubleshoot Microsoft-based systems and infrastructure.
• Work with systems where solutions may not be immediately obvious.
• Develop technical, programming and problem-solving skills.
• Performing IT admin tasks on clients, servers and infrastructure.
• Commission new users, including their computers and getting them set up.
• Participate in the research and development of new systems.
• Assess issues and proactively suggest and implement corrections.

• Someone with 1-3 years’ experience, ideally within a MSP or support environment
• Working knowledge of MS Systems, MS365, Active Directory and Windows
• An interest in software development, programming or databases - desirable
• A hobby of self-taught coding, personal projects as game development - desirable
• Confident and approachable, with the ability to communicate at all levels
• The ability to explain technical issues to non-technical users
• Naturally curious and interested in understanding how things work
• Self-motivated and keen to learn

Desirable

• Network Management - cabling, firewalls, VLANS and routing and wireless
• Server Management - VMWare, Windows and virtualisation
• Programming - ideally C#, .NET and ASP WebForms/WinForms
• Database - SQL server, data interrogation and reporting

• 20 days annual leave, increasing with service + bank holidays
• Christmas shutdown
• Cycle to work scheme
• Death in Service
• Company pension scheme
• Free parking onsite

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.