2nd Line Support Engineer

IMT Resourcing Solutions

Barnwood, UK

3 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£40,000.0 - £60,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Microsoft Azure Cloud Computing Dynamic Host Configuration Protocol Domain Name System (DNS) Network Troubleshooting Microsoft Office Networking Basics Routing Azure Active Directory Microsoft SharePoint TCP/IP

+3 more

Virtual Local Area Networks Wireless Access Point Microsoft Onedrive

Job description

Provide 2nd line technical support across a multi-client environment
Troubleshoot Microsoft 365 issues, including Exchange Online, Teams, SharePoint, OneDrive, and Azure AD
Support and configure cloud networking equipment and infrastructure, including access points and switches
Diagnose network issues across TCP/IP, DNS, DHCP, VLANs, routing, and connectivity
Manage and update tickets through ITSM tools while ensuring SLA adherence
Work closely with 1st and 3rd line teams to ensure timely resolution of issues
Contribute to documentation and continuous service improvement

Technologies:

Aruba
Azure
Cloud
Support
ITSM
Microsoft 365
Network
SharePoint
TCP/IP
Office 365

We are a leading managed services provider supporting a diverse client base across the UK. This is a fully remote 3-month contract offering £190 per day outside IR35, with an immediate start in a busy, high-performing team. You will work in a fast-paced MSP environment, helping deliver high-quality service across varied client setups while collaborating with 1st and 3rd line teams to resolve complex technical issues.

Requirements

Proven experience in a 2nd Line Support or Service Desk role within a managed services provider environment
Strong Microsoft 365 administration and troubleshooting skills, including Exchange Online, Teams, SharePoint, OneDrive, and Azure AD
Hands-on experience with Aruba networking, including wired and wireless environments
Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, and connectivity
Strong communication skills with a customer-focused approach
Self-motivated and comfortable working remotely in a collaborative, service-driven environment