Technical Support Engineer

Jobtailor

Madrid, Spain

about 1 month ago

Apply on www.buscojobs.com.es

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.buscojobs.com.es

Tech stack

Issue Tracking Systems Software Troubleshooting

Job description

Responsibilities- Provide first-line technical support.- Diagnose and troubleshoot software, hardware, and system issues.- Guide customers through product setup, configuration, and best practices.- Escalate complex technical issues to the engineering team while ensuring timely resolution.- Maintain detailed records of customer interactions and solutions in the support system.- Create, update, and improve technical documentation, FAQs, and knowledge base articles.- Identify recurring issues and suggest product improvements.- Collaborate with cross-functional teams to enhance customer experience.Requirements- 1+ years of experience in a technical role.- Strong troubleshooting and problem-solving skills.- Excellent communication skills, both written and verbal.- Experience documenting solutions, writing user guides, or contributing to knowledge bases.- Familiarity with ticketing systems and customer support tools.- Ability to explain technical concepts to non-technical users.- Proactive and customer-focused mindset.#J-*****-Ljbffr

Requirements

Collaborate with cross-functional teams to enhance customer experience.Requirements- 1+ years of experience in a technical role.

Strong troubleshooting and problem-solving skills.
Excellent communication skills, both written and verbal.
Experience documenting solutions, writing user guides, or contributing to knowledge bases.
Familiarity with ticketing systems and customer support tools.
Ability to explain technical concepts to non-technical users.
Proactive and customer-focused mindset. #J-*****-Ljbffr