L2 Support Engineer

ResponsibilitiesSupporting our Health Information products in Spain and ColombiaProvide second level support to internal and external customersBe a subject matter expert on our HIS systemsCollaborating with customers to understand their needs and ensure successful implementation and usage of our solutionsLiaising with our development team on upgrades, maintenance, hotfixesOffering ongoing support and training to customersRequirementsBachelor’s Degree or higher AND relevant job-related experienceMinimum 3 years proven track record in customer support and technical implementationExcellent language skills in Spanish and English.Having Portuguese would be beneficial but not compulsory.System operations, including monitoring, logging, and troubleshootingSoftware Development Lifecycle processesCurrent, valid Driver’s LicenseExcellent customer facing communication skills.Coding experience.Healthcare background.Certifications & QualificationsBachelor’s Degreevalid Driver’s License#J-*****-Ljbffr

Bachelor’s Degree or higher AND relevant job-related experience Minimum 3 years proven track record in customer support and technical implementation Excellent language skills in Spanish and English. Having Portuguese would be beneficial but not compulsory. System operations, including monitoring, logging, and troubleshooting Software Development Lifecycle processes Current, valid Driver’s License Excellent customer facing communication skills. Coding experience. Healthcare background. Certifications & Qualifications Bachelor’s Degree valid Driver’s License #J-*****-Ljbffr