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Desktop Support Technician

Cognizant Technology Solutions Corporation
Detroit, MI, United States
4 days ago
Apply on www.detroitjobsite.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Working hours
Regular working hours
Job source
www.detroitjobsite.com

Tech stack

Microsoft Windows Desktop Computing System Center Configuration Manager Computer Equipment Cisco

Job description

  • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
  • Act as primary point of accountability for the site from desktop support perspective.
  • Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations.
  • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
  • Perform incident management, RCA for major incidents , and drive issue prevention.
  • Create and maintain SOPs, runbooks, and knowledge articles .
  • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.

Requirements

  • 5 plus years of Desktop Support Services experience including Windows 11 support, laptop/desktop hardware troubleshooting, printer support.
  • 2 to 3 years of Cisco VC devices troubleshooting and telephony.
  • Experience with work assignment reporting, escalation handling, RCA/root case analysis and documentation.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.detroitjobsite.com
Prepare application

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