Field Service Operation

• Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
• Ticket and time tracking using our ITSM solution, ServiceNow
• Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
• Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
• Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
• Administration of Active Directory and O365 for all user and end-user system objects
• Provide local hands-on support for corporate tier 3 IT teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities

• Maintain ongoing computer refreshes and setups

• Create documentation, standard work, and knowledge base articles
• Act as a local resource for Worldwide Service Desk projects
• Participation in after hours on-call support may be required, Worker Type Regular Job Description Summary The Field Operations Manager plans, coordinates and conducts Small Unmanned Aircraft (SUAS), Tactical Missile System (TMS) and U…
• 2 months ago, WOW! is currently hiring a Field Service Technician! From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work…
• 1 month ago +

• Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment preferred
• Knowledge of Windows 10, Windows 11, and MacOS
• Experience configuring and maintaining laptops and desktops in an enterprise environment preferred
• Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint
• Self-motivated with the ability to work independently and/or collaboratively with remote peers
• Excellent communication and customer service skills required
• 2-year technical degree or equivalent experience preferred
• 1-3 years’ experience working in an enterprise helpdesk setting preferred

WORKING CONDITIONS:

• Manual and physical dexterity required
• Must be able to lift 40 + pound equipment
• Warehouse, office, and manufacturing environment

• $18.00-24.00 per hour