Director Technical Automation Support

What makes the Information Technology Group unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in ITG apply them specifically to the noble cause of healthcare. We are “Healthcare Inspired.” It is this guiding vision that pervades and positively influences every level of our organization. It shapes our mission, defines our values, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. As a part of that, we exist to Raise the bar, Unlock possibilities, and Care like family.

The HCA Healthcare ITG Director of Automation Delivery and Support is primarily responsible for driving the execution and delivery of high value enterprise automation solutions; as well as for the evaluation, selection, implementation, and support of enterprise automation technology and platforms. The Director uses their staff of automation engineers to define solutions for enterprise impacting automation ideas, develop those solutions using the appropriate technical framework, and provide ongoing support through the automations lifecycle. The Director uses their staff of system engineers and automation analysts to implement, support, and maintain enterprise automation platforms for use by an ever growing enterprise development community.

The Director of Automation Delivery and Support defines, develops, coordinates, recommends, and implements how their teams will assist in achieving the goals and objectives of their assigned business line(s), overall ITG, and the company. They frequently meet with other ITG and Corporate department management, and may meet with company senior executives.

The Director of Automation Delivery and Support:

• Drives execution of the automation projects and technology within and across business unit engagements
• Drives adoption of the company automation strategy and simplification processes
• Maintains a working knowledge of automation goals related to the business lines supported
• Maintains a current knowledge of the issues facing both information systems and healthcare industries
• Routinely provides creative and innovative ideas and approaches that will improve the automation delivery and support of HCA Healthcare
• Independently and in conjunction with other ITG or corporate departments, works to achieve company automation goals and to create platform and development standards and policies to refine the ability to reach and maintain said goals.
• Ensures that functional area(s) deliver products and services effectively, develops its staff and capabilities, follows processes and standards, builds and expands relationships with key stakeholders, and plans and allocates resources to meet ITG goals

Direct reports to this position may include:

• All levels of Automation Analysts responsible for the support of Automation platforms, automation development initiatives, and support of the enterprise automation development community
• All levels of Automation Engineers responsible for solution design, development, testing, deployment, and ongoing support of enterprise automations
• All levels of System Engineers responsible for implementing and supporting enterprise automation technologies and platforms to include public/private cloud, SAS, and on-prem implementations
• All levels of Automation Architects responsible for evaluating and developing automation solutions, developing technical standards, setting corporate best practices, and providing technical guidance on automation, Automation Development

Direct strategic development, management and deployment of automation development across business lines

Ensure application design to manage and maintain data security and integrity

Ensures the utilization of software release management

Deliver software, infrastructure and architecture that meets the needs of automation stakeholders

Implement mechanisms to monitor, manage and provide progress on all software development activities

Ensure the on time and quality delivery of software development projects

Develop and maintains internal and external IT support systems

Create, implement and maintain a continuous improvement plan for automation development

Drive consistent standards and approaches throughout the development teams

Provide enterprise consultation on automation best practices and development

Prepares specifications of a highly technical or complex nature.

Engage ITG and corporate business functions in Process Improvement/Re-Engineering for the purposes of automation development

Platform/Technology Enablement

Bring innovative new ideas to solve complex technology problems

Develops and executes on training and certification program for automation technology and platforms

Maintains, monitors, and executes standards for automation platform use

Serves as primary point of contact for automation technology and platforms

Maintain and exceed operational targets, service-level agreements, schedules, quality or cost requirements

Make long-term and short-term decisions in relation to platform/technology development strategies as they relate to the overall business strategy

Perform reviews to ensure enterprise and architectural standards and processes are followed

Review and analyze automation technology trends for application in the HCA Healthcare environment

Deploy and evangelize new automation technologies across the enterprise

Ensure the support of enterprise development community through engagement, development support, and platform availability

Prepares specifications of a highly technical or complex nature.

Manages costs and expenditures to department budget to include labor, contracts, vendors, and software

Engage ITG and corporate business functions in technology evaluation, consultation, and investment decisions

Staff Development and Management

Conduct interviews and participate in hiring of new employees

Conduct performance reviews, performance management interviews, career development, and coaching/mentoring activities

Ensure routine training assessments and fulfilling activities

Establish staffing goals and criteria for team

Participate in building functional core competencies and disciplines to support the needs of the business

Participate in resource planning, recruiting, and allocating resources to meet the demand of automation projects and intradepartmental efforts

Identify internal training/staff development needs. Ensure ongoing training mechanisms are in place and ensure procurement of new resources to meet identified needs

Lead efforts to develop and/or optimize existing processes and procedures

Led efforts in aligning tactical and strategic efforts with business expectations in congruence with department guidelines and parameters

Relationship Management and Interdepartmental Support

Builds relationships and works closely with business lines, ITG development teams, ITG leaders, vendors, professional organizations, consultants, and staff

Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area managed to ensure effectiveness, efficiency, and servant leadership

Utilizes relationships and data analytics to ensure automation stakeholders have visibility into program health, customer challenges, and issue escalations with a goal towards raising the collective level of excellence

Works with automation stakeholders to build community of practice focused on shared experiences and peer learning

Maintains relationship with Lean Six-Sigma community and Process Innovation team for automation support and opportunities

Incident Response and Communications

Provide after-hours management on-call support including weekends and holidays as needed

Provide management level support for situations involving critical service impact

Provide oversight and technical expertise to staff and other business partners involved in the process of supporting high complexity or escalated issues.

Participate in major events and/or large problem efforts between multiple divisions, vendors, and ITG resources

Actively participate in and provide oversight to communications needs and expectations for customers and stakeholders

• Team Leadership
• Communication and interpersonal skills
• Moral Courage
• Stakeholder partnership
• Understanding strategic imperatives
• Cross-functional knowledge
• Financial responsibility
• Risk management
• Software Development
• Technology Implementations
• Process improvement/re-engineering, Bachelor’s Degree - Required

EXPERIENCE

7 or more years of experience in Relevant Work Experience - Required

5 or more years of experience in Management - Required

5 or more years of experience in Healthcare - Preferred

5 or more years of experience in Information Technology - Preferred

1 or more years of experience in Process Improvement - Preferred

Or equivalent combination of education and/or experience could be considered

LICENSES, CERTIFICATIONS & TRAINING

Six-Sigma Green Belt - Preferred

OTHER SKILLS & ABILITIES

Exceptional interpersonal skills to interface with all levels of the organization - Required

Results oriented with an eye towards business results as the objective of automations - Required

Exceptional written and verbal communication skills - Required

Exceptional customer service skills in a team-oriented, collaborative environment - Required

Demonstrated excellent analytical skills and problem solving abilities - Required

Demonstrated experience with process improvement/re-engineering - Preferred

Demonstrated leadership skills in dealing with peers and associates - Required

Demonstrated ability to effectively direct and achieve a multitude of objectives simultaneously - Required

Demonstrated ability to successfully manage vendor relationships - Required

Demonstrated excellent project management leadership abilities including managing complex projects and utilizing project management tools - Required

In-depth knowledge of Information Systems for healthcare or a related industry - Required

In depth knowledge of all applicable systems as assigned - Required

Proven managerial and administrative skills - Required

Ability to make independent decisions - Required

Ability to judge problem severity and use discretion in obtaining services as needed - Required

Proven ability to effectively navigate a highly matrixed organization - Required

Willingness to take appropriate risks in order to capitalize on opportunities - Required

Proven ability to remove barriers and enable teams to complete objectives - Required

Proven ability to quickly earn the trust of sponsors and key stakeholders, lead and inspire teams, set direction and approach, resolve conflict, deliver touch messages with grace, execute with limited information and ambiguity - Required

Experience in running and developing Agile teams - Required

Knowledge of architectural principles - Required

Ability to leverage technical metrics to drive effective business decisions - Required

Experience with various resource models such as managed services and staff augmentation models - Preferred

Experience in partnering with and leading internal and external technology resources in solving complex business needs - Required

Knowledge of industry technology language development trends - Required

Knowledge of microservices architecture and distributed systems - Preferred

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“There is so much good to do in the world and so many different ways to do it.”- Dr. Thomas Frist, Sr.