IT Help Desk Analyst I

STRATEGIC SYSTEMS

Indianapolis, IN, United States

17 days ago

Apply on www.dice.com

Prepare application

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Shift work

Job source

www.dice.com

Tech stack

Microsoft Windows Configuration Management Computer Networks Desktop Computing Network Troubleshooting Microsoft Office Virtual Machines Data Logging Computer Network Technologies Office365 Break Fix Computer Equipment

+1 more

Servicenow

Job description

We are looking for an IT Help Desk Analyst to provide first-line technical support and deliver a strong end-user experience. The ideal candidate will have hands-on troubleshooting experience across PC hardware/software, Microsoft 365, networking, password/access issues, virtual machines, and endpoint devices., * Receive and manage IT support requests through phone and automated channels

Troubleshoot and resolve first-level technical issues
Support PC hardware, software, networking, and telecommunications issues
Provide Microsoft 365 (O365) support
Perform password maintenance and password resets
Support Virtual Machines
Support Dell Wyse devices
Log, track, and manage incidents and requests using established procedures
Make timely escalations for issues that cannot be resolved immediately
Assist with fulfillment activities and special projects
Maintain accurate technical documentation and ticket information

Requirements

1 3 years of Help Desk, Service Desk, Desktop Support, or IT Technical Support experience
PC hardware and software troubleshooting
Microsoft Office 365 / O365 support
Password maintenance and reset troubleshooting
Basic computer networking knowledge
Telecommunications and/or configuration management troubleshooting
Incident/request logging and management
First-line technical troubleshooting
Strong customer service skills
Excellent verbal, written, and interpersonal communication

Preferred Skills

Virtual Machine support
Dell Wyse device support
ServiceNow ITSM modules
HDI certification
Service Desk tools
2 3 years of customer service experience, Associate’s degree or recognized trade certification preferred. Equivalent education and relevant experience in personal computers, computer networking, telecommunications, or configuration management troubleshooting may also be considered., * You do not have hands-on IT troubleshooting experience
You are looking exclusively for a fully remote position
You cannot accommodate the required hybrid schedule in Indianapolis, IN
Your experience is primarily non-technical customer service without PC/software/network troubleshooting