IT & Operations Coordinator (Part-Time)

We’re looking for an organized, people-friendly coordinator to own the day-to-day IT operations that keep the studio running: accounts, access, equipment, licenses, and the help desk queue. This is an operations and administration role, not a deep technical one. You don’t need to be a sysadmin, but you should be comfortable with technology and great at following things through to done. Think of it as a customer-service role for IT. When someone needs a license, a laptop, or a password reset, you’re the person who makes sure it actually happens. When something unfamiliar breaks, you’re the kind of person who can Google the problem, work through it to a resolution, and jot down what you learned for the next time. What you’ll do

• Run the IT help desk: be the first point of contact, resolve routine requests yourself, escalate technical issues to engineering with clear context, and track everything to closure.
• Manage accounts, access, and software licenses across the tools the studio runs on (Google Workspace, Slack, JumpCloud, Adobe, and others).
• Handle the IT side of onboarding and offboarding for employees and contractors.Keep our hardware inventory accurate and coordinate equipment purchasing, shipping, repairs, and returns.
• Stay ahead of software renewals and subscriptions so nothing lapses or auto-renews at a surprise price.
• Keep documentation and checklists current so common requests get easier over time.
• Pitch in on general administrative tasks as needed - the odds and ends that keep a small studio running.

• Reliable transportation to our Chicago office. This role handles physical equipment, so regular on-site presence is required.
• Strong organization and follow-through. You own tasks from start to finish and nothing falls through the cracks.
• Comfort with technology. You can navigate admin dashboards, follow technical documentation, and pick up new tools quickly.
• Clear, friendly communication. Most of this job is helping colleagues who are varying degrees of stressed about a thing that isn’t working.
• Experience administering Google Workspace, Slack, or similar tools.
• Prior help desk, IT support, office management, or operations coordination experience.

Schedule, pay, and benefits

• Part-time, approximately 20 hours per week, generally spread across weekdays. We care about coverage and clear availability, not rigid shifts. We can work out a schedule that fits you.
• $25-35 per hour, depending on experience.
• Paid time off

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Jackbox Games is looking for a part-time IT & Operations Coordinator to join our team! Please note: this is a hybrid position that requires time in-office. We will only consider candidates located in Chicago, IL. About Jackbox Games Jackbox is the mid-sized game studio behind the popular Jackbox Party Pack franchise. We’re known for releasing five new party games every fall; including Quiplash, Trivia Murder Party and very wholesome drawing games… your experience may vary. We’ve been featured on the Tonight Show, Polygon, Nintendo Direct, several chaotic streams, PAX Live events, a date between Ariana Grande and Pete Davidson (They still going strong?)…and the living rooms/finished basements/zoom calls of over 200 million users Click the link to learn more about how our games work (spoiler: your phone is the controller), what we make and who we are at .