IT Support &Infrastructure Engineer

This is a full-time, fully office based role. Reporting to the IT Manager, you will provide technical support and infrastructure administration across a diverse multi-site environment. You will be responsible for resolving IT issues, maintaining core business systems, and assisting with the implementation of new technologies across the Group., * Troubleshoot and resolve hardware, software, network and infrastructure issues.

• Support and administer Microsoft 365 services, Teams, OneDrive and SharePoint.
• Configure and maintain network infrastructure including switches, wireless networks.
• Support and administer telephone and PBX systems, including user provisioning and deployment.
• Manage endpoint devices including desktops, laptops, mobile devices and printers.
• Maintain technical documentation and support procedures.

The successful candidate will be comfortable working independently, troubleshooting complex issues, and engaging with users at all levels of the organisation., * Previous experience in a 2nd Line Support, Infrastructure Support or Systems Engineer role.

• Strong knowledge of Microsoft Windows desktop and server operating systems.
• Knowledge of Active Directory, Group Policy and Microsoft Entra ID.
• Strong understanding of networking technologies including TCP/IP, DNS, DHCP, Vlan’s and VPNs.
• Experience diagnosing and resolving complex technical issues.
• Excellent communication skills.
• Full UK driving licence and willingness to travel between sites when required.

Desirable Skills & Experience

• SharePoint administration and management.
• Experience with VMware and/or other virtualisation platforms.
• Support and administration of IP telephony and PBX platforms.
• Microsoft Intune and endpoint management experience.
• Experience within a multi-site business environment.

Personal Attributes

• Strong problem-solving and analytical skills.
• Self-motivated with a proactive approach.
• Excellent attention to detail.
• Ability to work independently and as part of a team.
• Professional and customer-focused.

• Competitive salary.
• Salary sacrifice pension scheme.
• 28 Days a year Holiday (Inc Bank holidays).
• Medical cash back plan