IT Support Engineer

Ranson Barnes Recruitment Ltd is partnering with a well-established organisation to recruit an IT Support Technician for its Leicester site.

This is a varied, hands-on role providing technical support across several areas of the business, covering hardware, software, networks, Microsoft 365 and core business systems.

A key element of the position will be supporting and administering the company’s ERP system, ideally JDE / JD Edwards, alongside resolving day-to-day IT issues and contributing to wider infrastructure and IT projects. Key Responsibilities

• Provide day-to-day IT support across hardware, software, networks and peripheral equipment
• Support and administer the company’s ERP system, including JDE
• Respond to and resolve ServiceNow helpdesk tickets
• Troubleshoot PCs, laptops, mobile devices, printers and connectivity issues
• Support Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
• Install, configure and maintain IT hardware and software
• Manage user accounts, permissions and access through Active Directory and Microsoft 365
• Support server infrastructure and virtual environments including Hyper-V
• Assist with LAN, WAN, Wi-Fi and VPN connectivity
• Support system upgrades, migrations, backups and cybersecurity processes
• Maintain IT asset records and technical documentation
• Provide guidance and support to users across the business

• Previous experience within an IT Support, Service Desk or Helpdesk role
• Experience supporting an ERP system, preferably JDE / JD Edwards
• Strong knowledge of Microsoft Windows and Microsoft 365
• Understanding of Active Directory
• Knowledge of networking fundamentals including TCP/IP, DNS and DHCP
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities
• Full UK driving licence

Experience with Microsoft Intune, Endpoint Manager, Entra ID, Hyper-V, ServiceNow or ITIL would be advantageous.

The role is predominantly based in Leicester, with occasional travel to other company sites when required.