IT Support Engineer

You will provide technical support to users across desktop, laptop, software and Microsoft 365 environments, resolving incidents remotely and face-to-face., * Provide 1st and 2nd line technical support

• Diagnose and resolve hardware, software and access issues
• Build, configure and deploy Windows 11 devices
• Manage devices using Microsoft Intune and Windows Autopilot
• Support Microsoft 365 applications, including Outlook and Teams
• Administer user accounts, permissions and group policies
• Manage incidents and service requests through the IT ticketing system
• Escalate more complex issues to senior support teams
• Maintain accurate support and asset-management records

If you are an experienced 1st/2nd line IT Support Engineer with excellent communication skills and a proven flare for providing excellent customer service we have a 12 month initial contract we would like to discuss with you. Please note this role is INSIDE IR35 and requires 4 days a week onsite with one WFH day., * Previous 1st/2nd Line IT support experience

• Strong knowledge of Windows 11 and Microsoft 365
• Practical experience with Microsoft Intune and Windows Autopilot
• Active Directory and Entra ID/Azure AD experience
• Good understanding of laptops, desktops, mobile devices and peripherals
• Strong troubleshooting, communication and customer-service skills