Systems Engineer IV

The Business Systems Analyst IV is a senior responsible for delivering highly reliable, scalable, and secure POS and Payments technology solutions that support Retail Operations, Payments, and Finance. This role operates as a technical and functional leader within the team, driving solution design, system integration, and end-to-end delivery across complex platforms.

• The analyst partners closely with product owners, architects, engineers, vendors, and business stakeholders to translate business needs into effective technology solutions while promoting best practices, operational excellence, and continuous improvement.
• This role supports multiple POS and Payments platforms, including ACI Retail Commerce Server, NCR Connected Payments (OpenEPS, ServerEPS, Common Client, WebEPS), Verifone and Ingenico PIN pads, and estate management solutions., * Own the design, configuration, integration, and implementation of POS and Payments solutions across multiple platforms and portfolios.
• Lead end-to-end delivery of medium to large initiatives, including discovery, requirements, design, testing, implementation, and support.
• Ensure solutions are scalable, stable, secure, and aligned to business and IT objectives.

• Provide hands-on expertise in system configuration, integration patterns, and troubleshooting.

• Serve as a subject matter expert (SME) for POS and Payments systems, including payment processing flows, device interactions, and store systems.
• Drive solution design decisions in collaboration with architects and engineering teams.
• Evaluate and recommend improvements for system performance, reliability, and cost efficiency.

• Contribute to the evaluation and adoption of emerging technologies and enhancements.

• Partner with business stakeholders across Retail Operations, Payments, and Finance to understand requirements and translate them into technical solutions.
• Collaborate with product owners to refine backlogs, define user stories, and ensure alignment with strategic priorities.

• Build and maintain strong relationships with vendor partners and external service providers.

• Lead triage and resolution of complex production issues (P1/P2), including participation in incident bridge calls and root cause analysis.
• Ensure systems meet operational SLAs for availability, performance, and reliability.
• Support audit, compliance, and regulatory activities (e.g., PCI), including access reviews and controls validation.

• Drive continuous improvement through automation, monitoring, and process optimization.

• Provide mentorship and guidance to junior analysts and team members.
• Promote best practices in requirements management, documentation, testing, and delivery.
• Take ownership of initiatives and proactively drive outcomes with minimal oversight.

• Bachelor’s degree in Computer Science, Information Systems, or related technical field (or equivalent experience).
• 5+ years of experience driving solution design, system integration, and end-to-end delivery across complex platforms.
• Experience supporting large-scale retail environments (grocery or fuel preferred).
• Strong knowledge of the credit/debit payments ecosystem, including authorization flows, devices, and settlement concepts.
• Experience working with POS systems, payment gateways, or payment devices (e.g., Verifone, Ingenico).
• Proven ability to deliver complex technology solutions end-to-end.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills with the ability to influence stakeholders across technical and business teams.
• Ability to manage multiple priorities and deliver within time-based constraints., * Experience with ACI Retail Commerce Server (RCS).
• Experience with NCR Connected Payments (OpenEPS, ServerEPS, WebEPS, Common Client).
• Experience with PIN pad configuration, key management, and estate management tools.
• Experience with POS platforms such as NCR Storeline, Emerald, or Toshiba ACE.
• Experience in Agile and product-based delivery models.
• Familiarity with PCI compliance and payment security standards,
• Experience in modernization or platform migration initiatives.