Helpdesk

A helpdesk position has become available with an immediate start, my clients are a large facilities management provider with a huge client portfolio and are based in London Bridge., * Being the first point of contact for incoming telephone calls.

• Prioritising urgent jobs.

• Issuing PPM’s
• To provide a proactive and professional helpdesk service to internal users at Head Office
• Supporting the Helpdesk by logging calls, supporting and reporting back to the end users.
• Working between 08:00 to 17:00, Monday to Friday Taking inbound calls via help desk from outlets.

The candidate will be a self-motivated and enthusiastic worker with excellent communication skills and a confident telephone manner., * Experience in a similar position would be beneficial

• Must have had experience using concept or maximo
• Good communication skills with the ability to liaise with colleagues and user
• A committed team player with excellent communication skills
• Excellent administration, organisational and problem-solving skills
• A good working knowledge of IT with experience of using Microsoft Office

• Experience in a similar position would be beneficial

• Ability to handle conflicting workloads and to work under pressure.