Helpdesk Administrator

A helpdesk position has become available with an immediate start, my clients are a large facilities management provider who are based in the heart of Bristol., * Being the first point of contact for incoming telephone calls.

• Prioritising urgent jobs.
• Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement)

• To provide a proactive and professional helpdesk service to internal users

• Supporting the Helpdesk by logging calls, supporting and reporting back to the end users.
• Working between 08:00 to 17:00, Monday to Friday Taking inbound calls via help desk from outlets.

The candidate will be a self-motivated and enthusiastic worker with excellent communication skills and a confident telephone manner.

If you have previous helpdesk experience and are available to start immediately please get in touch!, * Experience in a similar position would be beneficial

• Good communication skills with the ability to liaise with colleagues and user
• A committed team player with excellent communication skills
• Excellent administration, organisational and problem-solving skills
• A good working knowledge of IT with experience of using Microsoft Office

• Experience in a similar position would be beneficial

• Ability to handle conflicting workloads and to work under pressure.