Helpdesk Supervisor

Our client is currently recruiting for a Helpdesk Supervisor in Mildenhall, Suffolk; working on a permanent, full time basis 40 hours a week. The primary role for this position will be to supervise a central helpdesk team who are responsible for all helpdesk services across 3 sites in the area.

The main objectives of this role are:

• Work alongside the Helpdesk Manager and mobilise and manage the administration team to deliver each contract requirements
• Working with the Admin team and contract managers to produce KPI reports
• Deputise for the Helpdesk Manager as required.
• Support each contract team liaising with the client and end user
• Set up CAFM System and supporting reports and liaise with central support function
• Report on helpdesk activities and KPI’s
• Assist admin team with contract cover, taking calls, logging jobs, dealing with the end user
• Deliver staff briefings and tool box talks
• Promote and drive the company values
• Keep up to date with industry developments, driving innovation and effective change

This role will work closely with the admin and contract teams so the successful candidate must have excellent communication skills and be able to build working relationships with their colleagues as well as customers. They will offer support to colleagues when necessary sharing knowledge and experience helping them to achieve team targets.

This is a customer forward facing position so the candidate must be confident and take pride in the service they offer. Good planning and organization skills are important to ensure the smooth running of the job with the individual being able to stay focused on priorities and avoid distractions.

• Experience in a Helpdesk environment
• Supervisor Skills are desirable
• Good IT Skills (Work and Excel particularly)
• FM contract background preferred
• Strong communication skills

Benefits of the role, as well as an above market rate salary, include Workplace Pension Scheme 1% Match, 1 x Life Cover, 20 days Annual Leave (rising each year with service to a maximum of 25 days)