Helpdesk Manager

Our client is currently recruiting for a Helpdesk Manager in Mildenhall, Suffolk; working on a permanent, full time basis 40 hours a week. The primary role for this position will be to supervise a central helpdesk team consisting of a supervisor and 15 Helpdesk Administrators. The helpdesk team will be responsible for all maintenance issues across 3 large sites.

The main objectives of this role are:

• To moblise and manage the helpdesk team to deliver each contract requirements
• Attend management meetings, representing the helpdesk function of the business
• Working with the Admin team and contract managers to produce KPI reports
• Support each contract team liaising with the client and end user
• Takes ownership of customer requests and issues and sees them through to conclusion on behalf of the customer
• Set up CAFM System and supporting reports and liaise with central support function
• Report on helpdesk activities and KPI’s
• Assist admin team with contract cover, taking calls, logging jobs, dealing with the end user
• Deliver staff briefings and tool box talks
• Promote and drive the company values
• Keep up to date with industry developments, driving innovation and effective change

Benefits of the role include Defined Contribution Pension Scheme 5% Match, 2 x Life Cover, Business Use Only, 5% Bonus 22 days Annual Leave rising to 25 days after 3 years., We are looking for a confident, experienced a driven individual with good planning and organisational skills., * Management experience in a helpdesk environment

• Good I.T skills and qualifications particularly Microsoft word and excel
• FM contract background preferred
• Able to deliver to timescales and hit targets on time
• Strong team manager with the ability to develop their staff
• Good communicator who is open and honest
• Strong planning skills about to make the best use of time in a fast-paced environment