Salesforce Consultant

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The Salesforce Consultant supports the design, configuration, testing, and implementation of Salesforce solutions that improve client business processes and customer experiences. This role is designed for individuals with strong hands-on Salesforce experience who are developing their skills as professional services consultants.

TheConsultant works closely with Business Analysts, Senior Consultants, Solution Architects, Developers, and Quality Engineers throughout the delivery lifecycle. The role combines functional Salesforce configuration with quality assurance and testing responsibilities, providing broad experience across discovery, design, build, testing, deployment, and user adoption.

What You’ll Be Doing

• Configure Salesforce solutions based on documented business requirements and solution designs
• Build and maintain declarative Salesforce functionality including objects, fields, page layouts, Flow, validation rules, reports, dashboards, and security configurations
• Support implementations across Service Cloud, Sales Cloud, Industry Clouds, and other Salesforce platform capabilities
• Participate in client discovery sessions, requirements workshops, and solution-design discussions
• Document business processes, requirements, user stories, acceptance criteria, and functional configurations
• Work with Senior Consultants and Solution Architects to translate business requirements into Salesforce functionality
• Develop and execute functional, regression, integration, and user acceptance test cases
• Validate Salesforce functionality against requirements and acceptance criteria
• Identify, document, reproduce, and track defects through resolution
• Collaborate with Developers and functional team members to troubleshoot defects and validate fixes
• Support automated testing and regression-testing processes where appropriate
• Support release validation, deployment readiness, and post-deployment testing
• Assist with data preparation, data validation, and migration activities
• Support UAT by developing test scripts, coordinating testing activities, and helping users understand expected functionality
• Create user documentation, training materials, and other adoption resources
• Support end-user training and Salesforce adoption activities
• Participate in Agile ceremonies including backlog refinement, sprint planning, daily standups, demonstrations, and retrospectives
• Identify requirements gaps, quality concerns, risks, and potential scope impacts and escalate them to project leadership
• Maintain accurate project and solution documentation
• Develop Salesforce platform expertise through hands-on project experience, training, and certification
• Stay current with Salesforce releases, Agentforce, Data Cloud, and emerging platform capabilities

• 3+ years of hands-on experience as a Salesforce user, administrator, tester, analyst, super user, or other Salesforce-focused role
• 2+ years of experience testing Salesforce or other enterprise applications
• Working knowledge of Salesforce business processes and platform capabilities
• Experience with Salesforce Service Cloud, Sales Cloud, an Industry Cloud, or comparable Salesforce solutions
• Experience developing and executing functional, regression, integration, or UAT test cases
• Experience documenting and tracking defects and validating fixes
• Understanding of business requirements, user stories, and acceptance criteria
• Experience working with business users and technical team members to resolve issues
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to learn new Salesforce capabilities and apply them to business requirements
• Strong written and verbal communication skills
• Attention to detail and commitment to quality
• Ability to work effectively within an Agile, cross-functional delivery team
• Interest in developing a career in Salesforce consulting and professional services

Salesforce CertificationsCandidates should have or be actively working toward Salesforce certifications that demonstrate foundational platform knowledge. Relevant certifications include:

• Salesforce Certified Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Agentforce Specialist
• Salesforce Certified Data Cloud Consultant

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

• Medical, dental, vision

• tax-advantaged health care accounts

• financial and income protection benefits

• paid time off (PTO) and wellness time off.

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.