Technical Support Engineer

Key Objectives of the Role

• Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
• Provide responsive, hands-on support for our field-based engineers, systems and customers
• Commissioning support for our professional services team
• Maintain documentation for processes, systems, assets, and credentials
• Play a key role in transitioning legacy systems to new solutions

Overall Purpose of the Role

This hands-on role goes beyond traditional support - offering hands on involvement in new solutions and physical hardware.

We’re a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business - we want to hear from you.

In this role, you’ll:

• Preconfigure and prebuild of security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices.
• FAT testing of systems and solutions in our Manchester facility.
• Commissioning support for our professional services team - This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.
• Provide remote technical support via service desk / telephone / OOH for field-based engineering teams.
• Support platform / system / security upgrades on customer / hosted / maintained systems.
• Maintain / Create documentation for systems and processes.

• Good understanding of IP Networking, switches, firewalls, routers and VPNs.
• IT Support / helpdesk experience
• Experience of Patching, System upgrades, Remote access support
• Strong communication and a self-driven approach

Desirable

• Experience with FAT testing
• Familiarity with SQL / Database technologies
• Experience integrating platforms and systems
• Active certifications in relevant Security / IT / Networking areas

Personal Qualities

• Self-motivated and proactive
• Strong analytical and problem-solving mindset
• Comfortable working in a dynamic, small-team environment
• Holds a full UK driving licence and has access to own transport