AV Desktop Support Specialist

• Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
• Service Conference Rooms (Zoom) and User Cubical for break\fix, resolve issues, triage incidents and requests of various IT Services.
• Support and handle new hire tasks, provision new systems for replacement and new hires setup.
• Assists in determining suitable software and/or hardware to meet user requirements.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
• Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses.
• Maintaining an inventory of PC hardware equipment and software programs.
• Providing relocation of PC systems as needed.
• Meeting and coordinating with other local Technology department members on product installation, training, and support.

• Experience in supporting end-users (in person / remote) in a corporate environment.
• Knowledge of WIN 7/10.
• Be able to troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows).
• Be able to troubleshoot video conference rooms.
• Communication skills: be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts.
• Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team.
• Able to work independently as well as with a team.
• Able to lift to 40+ pounds of technical equipment.
• Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.
• Knowledge of ITIL and ITSM best practices.

Skills:

• Troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows)
• Troubleshoot video conference rooms.

Education:

• 4-year college degree or relevant experience.