IT Manager

We’re partnered with an established and growing Managed Service Provider (MSP) that delivers a wide range of IT solutions to businesses across London and the surrounding areas. Due to continued growth, they’re now looking for an experienced IT Manager to take ownership of their technical operations and lead a team of IT professionals.

This is a fantastic opportunity for an IT professional who has progressed into management and wants a role combining technical leadership, people management, client relationships and operational responsibility. You’ll be responsible for ensuring the technical team delivers consistently high levels of service while acting as a senior point of escalation for customers.

You’ll work across a varied Microsoft and infrastructure environment, with exposure to Microsoft 365, Azure, Active Directory, networking, cloud services, security and wider infrastructure technologies. Alongside managing the day-to-day operation, you’ll also help oversee technical projects, service improvements, escalations and customer requirements.

The role will suit someone who enjoys being involved at both a strategic and technical level. You’ll have the opportunity to improve internal processes, mentor engineers, strengthen service delivery and help shape the technical direction of a growing MSP., * Opportunity to influence service delivery, processes and technical strategy

• Work across a broad range of Microsoft, Cloud, Infrastructure and Security technologies
• Significant exposure to customer management and technical consultancy
• Opportunity to lead and support infrastructure and technology projects
• Develop and mentor a team of experienced IT professionals
• Clear progression as the MSP continues to grow
• Ongoing technical training and professional development
• 25 Days Holiday + Bank Holidays

• Previous experience working in an IT Manager, Technical Manager, Service Delivery Manager or senior IT leadership role
• Strong experience within a Managed Service Provider (MSP) environment
• Strong knowledge of Microsoft 365, Azure, Active Directory and Windows environments
• Good understanding of networking, infrastructure, cloud and security technologies
• Experience managing, mentoring and developing IT support / infrastructure engineers
• Strong experience handling technical escalations and complex customer issues
• Experience managing client relationships, expectations, SLAs and service delivery
• Experience overseeing or supporting IT infrastructure and technology projects
• Strong understanding of ITIL, service management and operational processes
• Excellent communication and stakeholder management skills
• Commercial awareness and the ability to balance technical, customer and business priorities