Technical Customer Support Specialist

We are hiring Technology Support Specialists to join the advisor technology support team of one of the nation’s largest and most respected independent financial services firms. This is a rare opportunity to get your foot in the door with a financially stable, growing company that believes in promoting from within. People who start here go on to build long careers, moving up through multiple levels and growing in ways they did not expect when they started.

This is not a deep IT role. It is a people-first, technology-comfortable support role where you will use basic troubleshooting skills to help financial advisors navigate systems and technology while delivering exceptional customer service on every interaction.

What You Will Do

• Provide first-level technology support to financial advisors via inbound phone calls, handling 30-50 contacts daily
• Troubleshoot access and navigation issues involving proprietary systems, browsers, email, and Microsoft 365
• Ask effective probing questions to understand the advisor’s issue and walk them through solutions step by step
• Provide support for Microsoft Outlook and email configuration on desktop and mobile devices
• Build rapport with advisors and maintain a patient, professional, and service-oriented approach on every call
• Work toward first-call resolution whenever possible
• Document and communicate issues clearly while maintaining efficiency between calls
• Learn and apply procedures for proprietary systems through structured training

• Strong customer service and communication skills with the ability to handle frustrated customers professionally
• Basic technical troubleshooting experience or aptitude, including browsers, Windows, email, and Microsoft 365
• Comfort working in a high-volume inbound phone environment
• Strong probing and problem-solving skills, ability to diagnose issues logically
• Ability to learn new technology and proprietary systems quickly
• Reliable, dependable, and genuinely looking for a long-term career opportunity
• Flexibility to work shifts between 8:00 AM and 8:00 PM EST, Monday through Friday

Preferred Experience

• Previous help desk, technical support, call center, or customer service experience
• Experience troubleshooting Windows, browsers, email, or Microsoft Office 365
• Financial services or advisor support experience is a plus but not required
• Technical certifications (CompTIA A+, MOS, MCP, SIE) are a plus but not required

• 12-month contract with strong potential to convert to a permanent full-time role
• Company that promotes from within and invests in its people from day one
• No credit check required

The Process

1. SparkHire recorded video interview
2. Live Teams video interview
3. Offer, background check, then class starts October 13

This is a W2 contract. We are unable to offer C2C or visa sponsorship. Applicants must be authorized to work in the US. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic.

Estimated Min Rate: $19.00 Estimated Max Rate: $23.00

What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities