IT Service Desk Analyst I- ONSITE

Yoh is seeking a Jr. IT Service Desk Analyst- ONSITE with our client within the Media Industry for a long term contract located in Los Angeles, CA

• This position is 100% OnSite, 5 days a week
• 40 hours, Mon-Friday, Day time hours. Ability to work occasionally after hours and on weekends for maintenance and as part of an on-call rotation on rare occasions.
• $30-32/hr. max pay rate

What You Will Be Doing

• Provide first-line IT support for staff via ticketing system, phone, Zoom, Slack, and remote tools.
• Troubleshoot hardware, software, and application issues on-site and remotely.
• Support conference room technology and provide walk-up IT assistance.
• Maintain accurate documentation and escalate complex issues as needed.
• Collaborate with IT teams to ensure timely, high-quality service delivery.

• A high school diploma or higher, (i.e. an associate’s or bachelor’s degree in IT, Computer Science, or a related field) or equivalent work experience is required
• 2-3 years of experience with an in-person or virtual technical support role in a fast-paced, high-volume support environment
• Excellent communication and interpersonal skills to effectively interact with users, understand their needs, and provide clear and helpful support
• Basic knowledge of computer hardware, software, and networking concepts. Familiarity with operating systems (Windows, macOS), and common applications (Microsoft Office Suite)
• Ability to diagnose and resolve first-level technical problems, often under pressure.
• Familiarity with using ticketing systems to track and manage support requests.
• Ability to accurately document technical issues and solutions for future reference.
• Possesses general proficiency in navigating Slack, Google Workspace, Office 365, and various other SaaS applications, including Jira and Confluence.
• Ability to work effectively as part of a team, sharing knowledge and supporting colleagues.
• Strong desire to learn new technologies and systems.

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Estimated Min Rate: $30.00 Estimated Max Rate: $32.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities