Deskside/Desktop Support Engineer

Thunderhawk Technology Partners

Cambridge, MA, United States

18 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Windows IMac Databases Desktop Computing Knowledge Management Software Maintenance Windows Desktop Software Troubleshooting

Job description

Provide second-line investigation and diagnosis for Sales users and end users.
Stage, image, provision, and deploy PCs, laptops, and workstations.
Perform IMAC (Install, Move, Add & Change) activities for end-user hardware.
Support laptops, desktops, mobile devices, printers, desk phones, and meeting-room equipment.
Troubleshoot and resolve PC incidents and VIP support requests.
Provide onsite hands-and-feet support to Server and Network teams.
Perform hardware and software maintenance and troubleshooting.
Maintain centralized hardware, spare parts, and equipment inventories.
Manage surplus equipment, asset disposal, transfers, and decommissioning.
Coordinate hardware break/fix activities with vendors.
Update asset management databases with hardware and software information.
Manage PC/device logistics and workstation setup.
Coordinate with third-party vendors to resolve IT incidents within SLA.
Perform onsite administrative tasks including backups and OS migrations.
Assist with moving, installing, and configuring cables and hardware.
Participate in client change requests and onsite implementation activities.
Follow documented SOPs and knowledge management procedures.
Provide end-user training and demonstrations when required.
Support third parties with power checks, visual inspections, and basic troubleshooting.
Maintain access lists, logbooks, server-room inventories, room layouts, and asset records.
Support server-room hardware decommissioning, disposal, and transfer activities., * Deskside / Desktop Support
Windows PC & Laptop Support
Hardware & Software Troubleshooting
IMAC Services
PC Imaging & Provisioning
Hardware/Software Installation
Mobile Device Support
Asset & Inventory Management
VIP / Executive Support
Server & Network Hands-and-Feet Support
Incident & Service Request Management
Vendor Coordination
IT Documentation & SOPs

Requirements

Strong experience in Deskside/Desktop Support.
Hands-on Windows desktop and laptop troubleshooting.
Experience with PC imaging, provisioning, and workstation builds.
Experience performing IMAC services.
Strong hardware and software troubleshooting skills.
Experience supporting printers, mobile devices, desk phones, and meeting-room devices.
Experience providing VIP/Executive user support.
Knowledge of IT asset and inventory management.
Experience working with third-party vendors and hardware break/fix services.
Strong incident, service request, and SLA management experience.
Ability to provide onsite hands-and-feet support for server and network teams.
Strong documentation and communication skills.