Desktop Operation Support

RIGHT CLICK

Stamford, CT, United States

17 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Shift work

Job source

www.careerjet.com

Tech stack

Microsoft Windows Active Directory Microsoft Office Queue Management Systems Office365

Job description

Our client is seeking a Desktop Support Specialist to provide hands-on Level 1 technical support and manage day-to-day desktop operations for an overnight support team. The ideal candidate will have strong troubleshooting instincts, a dependable and flexible approach to scheduling, and solid organizational skills. This is an onsite position based in Fairfield County, CT. Desktop Support Specialist’s Responsibilities and Duties:

Provide basic hands-on Level 1 desktop support to end users
Manage and monitor the NOC queue, escalating issues appropriately
Move computers and deploy workstations as needed
Track and manage hardware inventory
Support Active Directory user and device administration
Provide support for Office 365 applications and services

Requirements

At least 2 years of professional experience in a Desktop Support or similar Level 1 IT support role
Hands-on experience with Active Directory, Office 365, and Windows support
Experience managing IT inventory and deploying workstations
Comfortable working overnight and rotating shifts, including weekends
Strong problem-solving and ticket/queue management skills
Ability to work independently during off-hours