Product Support Engineer

Spectrum IT Recruitment

Chilworth, UK

3 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£35,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

HTML JavaScript (Programming Language) Application Programming Interfaces (APIs) Agile Methodology XMLSpy Microsoft Azure C Sharp (Programming Language) Cloud Computing Software Debugging DevOps Internet Information Services (IIS) JSON

+7 more

Microsoft Visual Studio Microsoft SQL Server Standard Sql Software Engineering SQL Databases Postman Git

Job description

Provide technical support and resolve application issues within agreed SLAs
Troubleshoot and manage client tickets from start to resolution
Work closely with stakeholders, analysts, and developers
Communicate clearly with clients and deliver excellent customer service
Gather requirements for system changes and support their delivery
Test, document, and support application updates
Assist with debugging and implementing improvements
Contribute to team development and continuous improvement initiatives

Technologies:

Azure
C#
DevOps
Git
Support
JSON
JavaScript
Postman
SQL
Visual Studio
Cloud, We are recruiting for a Product Support Engineer to join our team in a hybrid role based in Fareham, Hampshire, with a salary of £35,000 plus benefits. This is an opportunity to support business-critical applications, work collaboratively with clients and developers, and develop your skills in a supportive environment with training provided and opportunities for career progression.

Requirements

Commercial experience in application or software support
Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, and SQL Server
Strong problem-solving and analytical skills
Excellent communication skills, including the ability to explain technical concepts to non-technical people
High attention to detail and strong organisational skills
Self-motivated with a willingness to learn
Knowledge of Agile, DevOps, and the software development lifecycle is highly desirable
Understanding of APIs is highly desirable
Experience with tools such as Postman or XMLSpy is highly desirable
Familiarity with Visual Studio, Azure DevOps, and Git is highly desirable