IT Support Engineer

• Provide 1st, 2nd and 3rd line support to users across the business.
• Troubleshoot hardware, software and connectivity issues.
• Support Microsoft 365, Active Directory, Entra ID and Exchange.
• Manage user accounts, permissions, mail and group policies within a hybrid Microsoft environment.
• Support physical and virtual servers, storage, networking and cloud services.
• Work with technologies including Hyper-V, QNAP, NAKIVO and Wasabi.
• Support VOIP telephony through 3CX and mobile devices through Knox MDM.
• Maintain printers, copiers, workstations and other IT assets.
• Carry out system updates, patching, backups, upgrades and deployments.
• Monitor network and system security, including firewalls, antivirus and endpoint protection.
• Respond to security alerts and investigate incidents.
• Maintain IT asset inventories and technical documentation.
• Get involved in the investigation, design, trial and implementation of new technologies that can improve efficiency and performance.

Technologies:

• Active Directory
• Cloud
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Mobile
• Network
• Security
• Windows
• Office 365
• Ruby

• At least 24 months of IT experience working with Windows 10/11, Windows Server 2022 and Microsoft 365 Cloud environments; or relevant recognised IT certifications.
• Comfortable working independently, managing competing priorities and working to deadlines.
• Strong troubleshooting skills and attention to detail.
• The ability to communicate effectively with people at all levels.
• Organised, flexible and self-motivated.
• Confidence to use their own judgement and expertise when solving problems.
• A desire to continue developing troubleshooting skills while working across a broad range of technologies.