IT Support Technician

OVERVIEW OF JOB

To provide a high-quality, customer-focused IT support service to staff and students at Bosworth Independent School, ensuring the effective operation of the School’s technology infrastructure and digital learning environment. The postholder will provide first and second-line technical support, maintain IT equipment and systems, and contribute to projects that enhance teaching, learning and administrative efficiency. This is a customer-facing role requiring excellent communication skills, technical competence and a commitment to safeguarding and data security.

KEY RESPONSIBILITIES

Technical Support

• Provide first-line and second-line support for hardware, software and network-related issues.
• Respond to support requests in accordance with agreed service levels.
• Diagnose and resolve technical faults or escalate complex issues where necessary.
• Support users with Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
• Assist staff and students with access to school systems, user accounts and passwords.
• Maintain accurate records of support requests and resolutions.

Classroom and Educational Technology

• Support classroom technology including interactive displays, projectors, printers and audio-visual equipment.
• Assist teaching staff in the effective use of educational technology.
• Ensure teaching spaces remain fully operational and equipped for learning.
• Support online learning platforms and digital assessment systems as required.

Infrastructure and Systems

• Assist in maintaining the school’s network infrastructure, servers, wireless networks and internet connectivity.
• Support routine system maintenance, updates and security patching.
• Help monitor system performance and identify issues before they affect users.
• Assist with backup, recovery and disaster recovery procedures.

Device Management

• Prepare, deploy and maintain staff and student laptops, desktops, tablets and mobile devices.
• Manage inventory and asset registers.
• Organise repairs, replacements and warranty claims.
• Support onboarding and offboarding processes for staff and students.

Cyber Security and Data Protection

• Follow all school policies relating to data protection, cyber security and acceptable use.
• Support implementation of cyber security controls and awareness initiatives.
• Maintain confidentiality of sensitive information at all times.
• Report any suspected security incidents promptly.

Projects and Continuous Improvement

• Assist with IT projects including software deployments, hardware refresh programmes and infrastructure improvements.
• Contribute ideas to improve service delivery and user experience.
• Create and maintain technical documentation, guides and procedures.
• Participate in training and continuous professional development activities.

Safeguarding

• Promote and safeguard the welfare of children and young people.
• Comply with all safeguarding, child protection and KCSIE requirements.
• Report safeguarding concerns in line with school procedures.
• Ensure the safe use of technology by students and staff.

This job description is intended to provide a general overview of the responsibilities and requirements of the role. It is not exhaustive and may be subject to change in response to business needs, organisational developments, or individual growth. The post-holder may be required to undertake additional duties or responsibilities appropriate to the role as reasonably directed by management.

Person Specification Essential

• Relevant IT qualification (CompTIA A+, Microsoft, Cisco or equivalent)
• Experience of providing IT support within a professional environment.
• Good knowledge of Microsoft Windows 10/11 and Microsoft 365.
• Experience troubleshooting hardware, software and peripheral devices.
• Strong customer service and communication skills.
• Ability to prioritise workload and manage competing demands.
• Good problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Commitment to safeguarding and data security.

Desirable

• Degree in IT, Computer Science, or other relevant subject
• Experience working within a school or educational environment.
• Knowledge of Active Directory, Azure AD, DNS, DHCP and network fundamentals.
• Experience supporting classroom AV technology.
• Understanding of cyber security best practice.
• Experience supporting Apple devices and mobile device management systems.

Key Competencies

• Customer Focus
• Communication Skills
• Technical Problem Solving
• Teamwork
• Organisation and Planning
• Attention to Detail
• Reliability and Accountability
• Adaptability

CONDITIONS OF EMPLOYMENT

The responsibilities set out in this job description are subject to the general duties and responsibilities contained within the postholder’s contract of employment and the school’s policies and procedures. The postholder is required to support the school’s ethos, aims and values and to act at all times in a manner that upholds the reputation of the school. The postholder must maintain confidentiality in relation to information concerning students, parents, guardians, carers, staff and the wider school community. The school may reasonably amend this job description from time to time, following consultation, to reflect the changing needs of the role and the school.

COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION

The school is committed to promoting equality, diversity, inclusion and belonging. The postholder is expected to support an inclusive school culture in which all members of the community are treated with dignity, respect and fairness.

SAFER RECRUITMENT STATEMENT

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and others associated with the school to share this commitment. The successful candidate will be subject to safer recruitment checks in line with current statutory guidance, including Keeping Children Safe in Education, and any other checks required by the school. Shortlisted candidates may be required to complete a self-declaration form and may be subject to online searches as part of the recruitment process.

To provide a high-quality, customer-focused IT support service to staff and students at Bosworth Independent School, ensuring the effective operation of the School’s technology infrastructure and digital learning environment. The postholder will provide first and second-line technical support, maintain IT equipment and systems, and contribute to projects that enhance teaching, learning and administrative efficiency. This is a customer-facing role requiring excellent communication skills, technical competence and a commitment to safeguarding and data security., * Relevant IT qualification (CompTIA A+, Microsoft, Cisco or equivalent)

• Experience of providing IT support within a professional environment.
• Good knowledge of Microsoft Windows 10/11 and Microsoft 365.
• Experience troubleshooting hardware, software and peripheral devices.
• Strong customer service and communication skills.
• Ability to prioritise workload and manage competing demands.
• Good problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Commitment to safeguarding and data security.

Desirable

• Degree in IT, Computer Science, or other relevant subject
• Experience working within a school or educational environment.
• Knowledge of Active Directory, Azure AD, DNS, DHCP and network fundamentals.
• Experience supporting classroom AV technology.
• Understanding of cyber security best practice.
• Experience supporting Apple devices and mobile device management systems.

Key Competencies

• Customer Focus
• Communication Skills
• Technical Problem Solving
• Teamwork
• Organisation and Planning
• Attention to Detail
• Reliability and Accountability
• Adaptability