IT Infrastructure & Server Engineer - Haverfordwest

• We provide remote telephone, workshop, and email technical support.
• We diagnose and resolve hardware and software issues for PCs, laptops, printers, tablets, servers, and other devices.
• We diagnose and resolve network issues.
• We create and modify email accounts, including data migration.
• We install and help monitor antivirus, RMM, and backup systems.
• We programme VOIP phones and cloud-based systems.
• We install and support Windows Server environments.
• We administer Microsoft 365.
• We manage Active Directory, Group Policy, and DNS.
• We deliver backup and disaster recovery solutions.
• We support Hyper-V and/or VMware virtualisation.
• We troubleshoot networks, including routers, switches, and Wi-Fi.
• We provide customer onsite and remote support.
• We follow cybersecurity best practices and support endpoint protection.

Technologies:

• Active Directory
• Cloud
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Network
• Office 365
• Security
• VMware
• Windows
• DevOps

• We need an experienced IT Technician with proven experience providing IT installation and support, and troubleshooting hardware and software issues.
• We need someone who can work well in a team, take ownership, and build strong customer relationships.
• We need the ability to prioritise workload and work to deadlines.
• We require the ability to handle confidential and sensitive information with tact and discretion.
• We need a high standard of written and verbal communication.
• We require experience with PCs/workstations, Windows OS, Apple OS, and Microsoft server hardware and software.
• We need experience with office applications, including Microsoft Office 2010 onwards.
• We require experience with cloud services, including Google and Microsoft Office 365.
• We need experience with Microsoft server infrastructure, including Windows Server 2016, 2019, and 2022 administration.
• We need experience with Active Directory management, Group Policy design and troubleshooting, and DNS/DHCP configuration and troubleshooting.
• We require experience with file and print server management, NTFS and share permissions, user and computer account management, server patching and maintenance, and server migrations/upgrades.
• We need experience with performance monitoring and troubleshooting, Remote Desktop Services, and Windows Server security hardening.
• We require virtualisation experience, including Hyper-V installation, configuration, and management, as well as virtual machine creation, networking, backups, restores, and snapshot/checkpoint management.
• We need experience with routers, switches, Wi-Fi devices, and general networking.
• Understanding of VMware environments would be advantageous.
• We require strong problem-solving skills.
• We need someone based in Pembrokeshire or willing to relocate.