Telecommunications Switch Technician

The Telecommunications Switch Technician will provide operation and maintenance (O&M) support for the Base Telephone System and cable plant at Dover AFB, DE. Service support includes but is not limited to the following: Customer Service (telephone), Switchboard Operations, Inside Plant, and Outside Plant (Cable). Administer projects from start to finish, ensuring that BTS installation jobs are completed on time and within budget., + Understand technical documents, architectural plans, floor plans, site survey reports, test plans, schedules, procedures and acceptance test reports, equipment performance, operational test and feedback to the proper individuals/departments.

• Configuration management to evaluate proposed changes/upgrades to the infrastructure (hardware/software).

• Manage troubleshooting and resolution of voice/data communication installations, upgrades and problems across the enterprise.

• Operate and maintain the base Voice Switching System (VSS) IAW Original Equipment Manufacturer (OEM) procedures.

• Operate and maintain the base VoIP Communications manager and VoIP to TDM Gateway IAW Original Equipment Manufacturer (OEM) procedures.

• Perform software functions and translations for any trunk or circuit configuration required by on-base systems or users; perform adds, moves, changes, deletes, and query of a circuit or system data; and provide directory assistance information, service orders, trouble assistance, records administration, and billing as a function of switch operation.

• Perform Monthly Maintenance including Periodic Maintenance Inspections (PMI) testing and documentation of the telephone switch backup power system.

• Perform semi-annual traffic measurement and analysis within system capabilities and limitations, and perform analysis and studies on the base switching system.

• Must be detail and safety oriented.

Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance and a Delaware state driver’s license in order to be retained in the position.

Duties & Responsibilities

• Knowledge of telecommunications industry services, solutions and trends.

• Operate and maintain the base Voice Switching System (VSS) IAW Original Equipment Manufacturer (OEM) procedures.

• Strong and effective written and verbal communication skills coupled with excellent interpersonal and team skills. Excellent leadership and management skills.

• Must be able to read and interrupt blueprints, engineering specifications for telecommunications voice and data requirements. Also have the ability to use a high degree of independent judgment to make sound decisions to keep the project on track., + High School diploma or Associate’s degree or vocational training, or military experience in electronics, telecommunications, or network.

• 3 years minimum qualified practical field experience specific to switch maintenance and ISP/OSP

• 3+ years experience with secure VoIP and Avaya technologies

• Comp TIA Security+ Certification required.

Skill & Certification Requirements

• CAT 3, 5, 5E and 6 wiring

• Avaya and Cisco Software and Routing

• Comp TIA Security+ Certification required.

• Computer skills; TMS, CVC, CAIRS, SharePoint, and Microsoft Office Suite.

• Confined Space Certification required.

• Experience with Routers, Switches and HUBs, operation and maintenance of the base Voice Switching System (VSS) with the latest software version.

• Experience in set-up and the installations of telecom closets, but not limited to installation of rack equipment, ladder rack, cable management hardware, terminations and verification of premise wiring.

• Able to establish implementation plans for PBX/Voice Mail installations.

• Inside/Outside Plant

• Familiar with GPS technology.

• Proficient in troubleshooting techniques.

• Able to attain confined space certification, and experience working in confined spaces (manholes) preferred.

• Not required to lift more than 50lbs.

• Position requires sitting, standing, and keeling for long periods of time. (Heavy Work)