SailPoint Identity Security Cloud (ISC) Tier 3 Support Engineer

• Provide Tier 3 support for the SailPoint Identity Security Cloud (ISC) platform.
• Troubleshoot and resolve complex identity governance, provisioning, certification, and integration issues.
• Manage, prioritize, and resolve Jira tickets related to IAM operations.
• Support onboarding, transfers, and termination lifecycle processes.
• Maintain and enhance SailPoint ISC configurations and integrations.
• Support access reviews, certification campaigns, and governance initiatives.
• Troubleshoot provisioning failures and access-related incidents.
• Develop and support REST API integrations between SailPoint ISC and connected applications.
• Partner with security, infrastructure, and application teams to resolve production issues.
• Participate in testing, deployments, upgrades, and platform optimization efforts.
• Create and maintain technical documentation and support procedures.

• 3+ years of hands-on SailPoint Identity Security Cloud (ISC) experience.
• Current or recent experience actively supporting SailPoint ISC in a production environment.
• Strong troubleshooting and operational support experience within ISC.
• Experience supporting access governance, certifications, provisioning, and lifecycle management processes.
• Experience working with REST APIs and enterprise integrations.
• Familiarity with Jira-based support environments.
• Experience supporting large enterprise IAM programs.

• Strong analytical, problem-solving, and communication skills. Preferred

• SailPoint ISC certifications.
• Experience integrating ISC with Active Directory, Entra ID (Azure AD), Workday, HR systems, and enterprise applications.
• Experience supporting access certification and compliance-driven IAM initiatives.
• Experience with ISC migrations or cloud transformation projects.
• Understanding of IAM security, governance, and regulatory requirements.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.