IT Desktop Support Technician- Salinas, CA

Seeking a Desktop Support Technician to provide technical support for Windows-based environments. This role will troubleshoot hardware, software, Microsoft 365, and connectivity issues while delivering excellent customer service to end users., * Support Windows 10/11 desktops and laptops.

• Troubleshoot hardware, software, printer, and network issues.
• Support Microsoft 365 applications and services.
• Manage user accounts in Active Directory and Azure AD.
• Install, configure, and deploy end-user devices.
• Document and track incidents through a ticketing system.
• Assist with onboarding, offboarding, and equipment inventory.

• 3+ years of Desktop Support or Help Desk experience.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with Active Directory and Azure AD.
• Familiarity with ticketing systems and basic networking.
• Strong troubleshooting and customer service skills.

Preferred

• CompTIA A+ or related certification.

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions., At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!