IT Deputy Chief- Enterprise Infrastructure (County Promotional)

The Innovation & Technology Department (ITD) is recruiting for a highly experienced and motivated IT Deputy Chief- Enterprise Infrastructure* to lead customer support services within the division. The successful candidate will provide strategic and operational oversight of End User Support, the Service Desk, and 24x7 operational support services including onsite and remote support for multiple County departments and locations. This position is responsible for developing service delivery strategies that ensure reliable and responsive customer support, establishing consistent standards, procedures, and performance expectations to ensure support services remain aligned with County priorities and business needs, and assist in budget and service rate development., The Innovation and Technology Department is San Bernardino County’s primary technology service provider entrusted with managing and safeguarding the County’s enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County’s mission, ensuring continued success., San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.

Availability: Incumbents are subject to 24-hour call-back, evening, weekend, and holiday work.

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States.

Minimum Requirements

REQUIRED EXPERIENCE: Three (3) years of full-time equivalent supervisory or higher-level management experience, within the last six (6) years, supporting multi-customer technology systems and solutions deployed in an enterprise environment. Qualifying experience must be equivalent to the level of management and supervisory experience of the Systems Support Supervisor classification in San Bernardino County.

-AND-

REQUIRED EDUCATION: Thirty (30) semester (45 quarter) units of completed college level coursework from an accredited ** college or university in computer science, information technology, business administration, public administration, or a closely related field of study. A list of coursework or unofficial transcripts MUST be submitted if a degree has not been conferred.

Substitution: Two (2) years of additionalqualifying experience may substitute for the required education.

**Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency., * 5+ years of IT management experience

• Completed bachelor’s degree in Computer Science or Information Technology
• IT leadership experience within a large public sector organization
• Experience within a enterprise environment including applications, end points, and customer support
• Experience with technology contracts and licensing

San Bernardino County is located in the heart of Southern California, home to over 2 million residents, encompassing 20,160 square miles from the Nevada State line and the Colorado River to the LA County line. This gives San Bernardino County a diverse climate and geography, from mountains as high as 11,502 feet, to the desert as low as 181 feet, and beautiful valleys in between. Pristine lakes and rivers, snow-capped mountain resorts, flowering deserts, and many other family-oriented recreational attractions take advantage of the natural assets of the area, most within an hour’s drive. Families enjoy affordable housing, excellent schools, colleges and universities, and easy access to airports, hospitals, libraries, and parks. The County provides a safe, clean and healthy environment for residents. A variety of shopping and business opportunities abound, in this, the largest County in the contiguous United States.