Lead End User Services Engineer

Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team supporting surgeons during life-changing spinal procedures. We’re looking for a hands-on Lead End User Services Engineer who can help maintain, secure, and continuously improve our global endpoint environment while providing advanced support across devices, applications, mobile technology, and collaboration tools.

What You’ll Do:

• Engineer, deploy, and manage the endpoint environment for the VB Spine global user base.
• Provide Tier 3 end-user support, including advanced troubleshooting and root-cause analysis.
• Support engineering, automation, escalations, and proactive reduction of recurring endpoint issues.
• Work extensively with Microsoft technologies including Intune, SCCM, Active Directory, Entra ID, Defender for Endpoint, and Autopilot.
• Develop and maintain PowerShell scripts to automate endpoint management and support activities.
• Lead and support patch management using SCCM, Intune, Windows Update, Autopatch, Update Rings, PatchMyPC, and similar tools.
• Support endpoint security through Defender for Endpoint, BitLocker, conditional access, configuration profiles, and partnership with Cybersecurity.
• Support application packaging and deployment using Microsoft tools, PatchMyPC, scripting, and related solutions.
• Serve as a technical SME for Windows 10/11 environments, with working knowledge of MacOS, iOS, and Android.
• Provide escalated support for conference-room and collaboration technology including Teams devices, Polycom equipment, displays, and A/V hardware.
• Support mobile device management, including device profiles, security policies, certificates, applications, and escalated troubleshooting.
• Work with tools such as Intune and Apple Business Manager and partner with external technology and telecom vendors as needed.
• Mentor and train EUS team members and help improve technical capability and support processes.
• Evaluate new endpoint technologies and recommend opportunities to improve reliability, security, and the employee technology experience.
• Lead root-cause investigations and recommend preventative solutions.
• Create and maintain knowledge-base articles, SOPs, and technical documentation.
• Participate in IT projects as needed.

• 4-5+ years of progressive IT experience with hands-on endpoint engineering or End User Computing (EUC) responsibilities.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent relevant experience may be considered.
• Strong hands-on experience with Microsoft Intune and SCCM.
• Experience with Autopilot, Entra ID/Active Directory, and endpoint configuration management.
• Strong working knowledge of PowerShell scripting and automation.
• Demonstrated Tier 3 troubleshooting and root-cause analysis experience.
• Experience with endpoint security including Defender for Endpoint, BitLocker, configuration profiles, and conditional access.
• Experience with patch management and application deployment.
• Experience configuring and managing mobile devices and MDM policies.
• Strong knowledge of Windows endpoint environments.
• Experience supporting hybrid, remote, or multi-site environments.
• Experience with ITSM platforms such as ServiceNow, including Incidents, Requests, and Changes.
• Strong technical communication, documentation, and customer-service skills.
• Ability to work independently, manage multiple priorities, and act as a technical SME within a team environment.
• ITIL certification and endpoint engineering certifications are preferred.
• Experience in medical devices, life sciences, healthcare, or another regulated industry is a plus., Android, Apple, Audiovisual, Automation, Biology, Business Growth, Communication Skills, Compensation Management, Compensation and Benefits, Computer Science, Configuration Management, Continuous Improvement, Customer Support/Service, Endpoint Security, Healthcare, Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Internet Security, Knowledge Base, Mac Operating System, Manufacturing Data Management, Medical Equipment, Mentoring, Microsoft Active Directory, Microsoft Product Family, Microsoft Visual Basic, Microsoft Windows Operating System, Mobile Applications, Mobile Devices, Mobile Technology, Multitasking, Polycom, Problem Solving Skills, Productivity Management, Reliability Engineering, Root Cause Analysis, Scripting (Scripting Languages), ServiceNow, Software Administration, Software Patches, Standard Operating Procedures (SOP), System Center Configuration Manager (SCCM), Team Player, Technical Support, Technical Writing, Windows PowerShell, iOS

Pay for this role is competitive and based on experience, qualifications, and performance. The typical pay range for this position is $110,000-$120,000 annually, with potential for bonuses, incentives, and benefits. Final compensation is determined on a case-by-case basis and considers factors including experience level, skillset, qualifications, and market conditions.

Benefits include:

• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Ongoing training and professional development opportunities
• Opportunity to grow within a fast-paced, dynamic company

We believe in growing talent from within. At VB Spine, you’ll join a collaborative IT team where your technical expertise will directly improve the employee technology experience across the organization while supporting a growing medical device business.