Dispatcher - Service Desk

We’re looking for a detail-oriented Dispatcher to join our Service Team in San Antonio. As the first point of contact for our clients, you’ll play a critical role in making sure service requests are handled swiftly, efficiently, and with care. If you thrive in a fast-paced environment and enjoy helping people solve problems, this could be the perfect fit., * Be the friendly voice of Uprite, handling inbound service requests via phone, email, and our client portal

• Triage and dispatch service tickets using ConnectWise, ensuring prompt and accurate scheduling
• Coordinate with technical teams to keep service levels on track and clients in the loop
• Maintain detailed, accurate records of all client communications and support actions
• Support procurement processes, assist with inventory, and complete light administrative tasks
• Collaborate with internal teams to drive performance and meet SLA goals

• 2+ years of dispatching or scheduling experience (IT services preferred)
• Outstanding communication and customer service skills
• Ability to multitask and prioritize in a high-call-volume environment
• Strong attention to detail and follow-through
• Comfort with Microsoft Office and ticketing systems (ConnectWise is a plus)
• Self-starter mindset with a collaborative, team-first attitude
• Valid driver’s license and the ability to work onsite full-time, * A values-driven culture built on humility, unity, passion, servanthood, and thankfulness
• Supportive leadership and a collaborative team environment
• Opportunities to grow your career in one of the most resilient industries
• Hands-on experience with top-tier tools and systems
• A chance to make a real difference in the lives of our clients

At Uprite, we help Texas businesses, non-profits, and municipalities thrive by delivering secure, reliable, and modern IT services. Our mission is simple: partner with our clients to remove technology friction, so they can focus on what they do best. We’ve built our reputation on integrity, transparency, and a deep sense of responsibility-we call it The Uprite Way.

We’re proud to be recognized on the CRN MSP 500 list as one of the Pioneer 250, and we’re just getting started.