IT Technician

• Provide 1st and 2nd line technical support to employees and escalate complex issues when required.
• Troubleshoot hardware, software and networking issues.
• Support end user and office devices.
• Diagnose and resolve Microsoft 365 user issues.
• Support administration of user accounts and permissions.
• Support administration of Exchange Online.
• Support administration of SharePoint Online.
• Support administration of OneDrive.
• Support administration of Microsoft Teams.
• Support administration of Microsoft Entra ID (Azure AD).
• Support onboarding and offboarding activities.
• Configure, deploy and support Windows devices.
• Manage endpoints using Microsoft Intune while maintaining security standards.
• Manage software deployment and keep systems up to date.
• Maintain IT asset registers and equipment inventories.
• Support LAN, WAN and wireless network infrastructure.
• Assist with and maintain documentation of network infrastructure.
• Monitor security alerts and events.
• Support Cyber Essentials and Cyber Essentials Plus compliance activities.
• Assist with vulnerability management and remediation.
• Manage Entra and Intune security policies.
• Promote good cyber and security awareness.
• Produce and maintain clear documentation for systems and processes.
• Assist with IT projects and technology improvement initiatives.
• Support the continuous improvement of IT systems across the business.

Technologies:

• Azure
• Cloud
• Cisco
• Hardware
• Support
• LAN
• Microsoft 365
• Microsoft Intune
• Network
• PowerShell
• Security
• SharePoint
• Windows
• Office 365
• DevOps

• Experience providing IT support within a business environment.
• Experience of using Microsoft 365/Azure.
• Experience with Windows OS.
• Experience working with networking environments.
• Understanding of cyber security processes.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• One or more of the following certifications is desirable: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certification, Cisco CCNA, or IT Fundamentals (Level 1-3).
• Desirable experience with Microsoft Intune / Endpoint Manager.
• Desirable experience with Microsoft Defender.
• Desirable experience in Cyber Essentials and ISO27001 environments.
• Desirable experience with firewalls and network security technologies.
• Desirable experience with backup and disaster recovery solutions.
• Desirable experience with PowerShell scripting.
• Desirable experience with SharePoint administration.
• Due to the nature of elements of the role, the successful applicant must be a UK National.
• The successful applicant may be required to complete National Security Vetting, which may require criminal record, security service and credit reference checks.
• Qualification will normally require a minimum UK residency of at least 5 years.
• A short cover letter must be included with the CV.

We are Eagle Eye Innovations (EEI), a leading provider of RPAS (drone) services and technology solutions supporting clients across multiple sectors. As a fast-growing company operating at the forefront of drone and autonomous systems innovation, we offer the opportunity to work across Microsoft cloud technologies, cyber security and modern IT infrastructure while supporting mission-critical operations across the UK and internationally. We support professional development through funded training, certifications and hands-on experience across Microsoft Azure, Microsoft 365, networking and cyber security technologies. This is an in-person role with a pay range of £30,500.00-£34,200.00 per year, and benefits including company events, company pension, cycle to work scheme, employee discount, free parking, health & wellbeing programme, life insurance, on-site parking, private dental insurance, private medical insurance and sick pay.