SEMCO - Business Applications Admin

The Business Applications Administrator is a fully qualified individual contributor responsible for the administration, configuration, support, and continuous improvement of enterprise business applications. This role applies in-depth functional and technical expertise to independently manage system performance, troubleshoot complex issues, and drive application improvements. The position partners cross-functionally to enhance business processes and serves as a technical resource and mentor to other team members.

Application Administration & Support

• Independently manage and support enterprise business applications.

• Diagnose and resolve complex system and integration issues using structured troubleshooting techniques.

• Serve as a functional and technical resource for team members and business users.

Configuration & Continuous Improvement

• Analyze business requirements and implement system enhancements aligned to best practices.

• Identify and lead improvements to workflows, automation, and system performance.

• Evaluate system capabilities and recommend solutions that improve operational outcomes.

Testing, Upgrades & Change Management

• Lead portions of application upgrades, deployments, and testing efforts.

• Validate system changes to ensure alignment with business and technical requirements.

• Support change management processes including documentation, approvals, and implementation.

Business & Vendor Collaboration

• Partner with stakeholders to translate operational needs into system solutions.

• Work directly with vendors to troubleshoot issues and implement enhancements.

• Support cross-functional initiatives impacting multiple systems or teams.

Documentation & Knowledge Sharing

• Develop and maintain system documentation and user guides.

• Provide guidance and informal mentorship to less experienced team members.

Project & Process Support

• Participate in or lead components of application-related projects and integrations.

• Assist in process improvement and system optimization initiatives.

• Monitor system usage and performance to ensure alignment with business objectives.

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)

• 4+ years of experience supporting enterprise business applications

• Demonstrated ability to work independently and manage competing priorities

• Experience resolving complex application and integration issues

• Strong understanding of business processes and system interdependencies

• Experience supporting cross-functional initiatives and system improvements

• Preferred: experience supporting applications such as OpenGrid, OnBase, Selectron IVR, enQuesta, or similar enterprise business systems.

Key Competencies

• Application system expertise

• Business process analysis and optimization

• Advanced troubleshooting and problem-solving

• Vendor coordination and stakeholder communication

• Change management and documentation discipline

We offer a competitive salary range of $83,200 to $120,550 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off., For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions - from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL