User Experience Designer & Strategist (UX Architect)

We are seeking an experienced User Experience Designer & Strategist (UX Architect) to define and design future-state operating experiences for healthcare business functions. This role focuses on understanding current-state operations, rationalizing workflows, and creating optimized future-state experiences enabled through process improvement, automation, and AI-driven transformation. The ideal candidate will bring strong healthcare domain expertise, service design capabilities, and experience leading on-site discovery engagements with business and technology stakeholders., Discovery & Research

• Conduct on-site discovery sessions with business operations teams to understand workflows, user journeys, operational pain points, handoffs, exceptions, controls, and constraints.
• Perform current-state workflow and operational assessments to identify opportunities for optimization and transformation.
• Facilitate stakeholder interviews, design workshops, journey mapping sessions, and collaborative ideation exercises., * Design future-state operating experiences aligned with process rationalization, workflow redesign, automation, and AI enablement initiatives.
• Develop user journeys, workflow experience maps, service blueprints, personas, interaction models, and future-state operating concepts.
• Identify opportunities to simplify workflows, reduce manual effort, enhance usability, improve decision support, and drive operational efficiency.

Collaboration & Transformation

• Partner closely with business analysts, architects, data science teams, automation specialists, and delivery teams to align experience strategy with business and technology recommendations.
• Translate discovery findings into actionable design recommendations, prioritized opportunity backlogs, and implementation roadmap inputs.
• Support organizational change and adoption planning by assessing automation and user impact considerations.

Executive Communication

• Present findings, insights, and future-state recommendations to senior business leaders and executive stakeholders.
• Create executive-ready presentations and transformation recommendations supported by journey maps, service blueprints, and business outcomes.

• 8+ years of experience in:

• User Experience (UX) Design
• Service Design
• UX Strategy
• Product Strategy
• Design Consulting
• Business Experience Transformation

• Healthcare domain experience is mandatory, preferably in:

• Payer Operations
• Claims Management
• Member Experience
• Customer Service Operations
• Provider Operations
• G&A Functions
• Audit & Compliance
• Regulatory Workflow Transformation
• Experience working in consulting or discovery-driven environments with business stakeholders and cross-functional teams.

• Strong expertise in:

• Future-State Operating Model Design
• Service Blueprinting
• User Journey Mapping
• Workflow Design
• Persona Development
• Human-Centered Design
• Ability to analyze complex business operations and redesign them into streamlined, automation-enabled experiences.
• Excellent facilitation, communication, and executive storytelling skills.

Diverse Lynx

• Dallas, TX