UX Architect

• Conduct on-site discovery sessions with business operations teams to understand workflows, user journeys, operational pain points, handoffs, exceptions, controls, and constraints.
• Perform current-state workflow and operational assessments to identify opportunities for optimization and transformation.
• Facilitate stakeholder interviews, design workshops, journey mapping sessions, and collaborative ideation exercises.
• Design future-state operating experiences aligned with process rationalization, workflow redesign, automation, and AI enablement initiatives.
• Develop user journeys, workflow experience maps, service blueprints, personas, interaction models, and future-state operating concepts.
• Identify opportunities to simplify workflows, reduce manual effort, enhance usability, improve decision support, and drive operational efficiency.
• Partner closely with business analysts, architects, data science teams, automation specialists, and delivery teams to align experience strategy with business and technology recommendations.
• Translate discovery findings into actionable design recommendations, prioritized opportunity backlogs, and implementation roadmap inputs.
• Support organizational change and adoption planning by assessing automation and user impact considerations.
• Present findings, insights, and future-state recommendations to senior business leaders and executive stakeholders.
• Create executive-ready presentations and transformation recommendations supported by journey maps, service blueprints, and business outcomes.

• 8+ years of experience in User Experience (UX) Design, Service Design, UX Strategy, Product Strategy, Design Consulting, or Business Experience Transformation.
• Mandatory healthcare domain experience, preferably in Payer Operations, Claims Management, Member Experience, Customer Service Operations, Provider Operations, G&A Functions, Audit & Compliance, or Regulatory Workflow Transformation.
• Experience working in consulting or discovery-driven environments with business stakeholders and cross-functional teams.
• Strong expertise in Future-State Operating Model Design, Service Blueprinting, User Journey Mapping, Workflow Design, Persona Development, and Human-Centered Design.
• Ability to analyze complex business operations and redesign them into streamlined, automation-enabled experiences.
• Excellent communication and presentation skills.
• Strong verbal and written communication skills., * Certified UX Professional (CXP).
• Human-Centered Design Certification.
• Service Design Certification (NN/g, IDEO, SDN, etc.).

Skills:

• User Experience (UX) Design.
• UX Strategy & Experience Transformation.
• Service Design & Service Blueprinting.
• User Journey Mapping & Workflow Design.
• Future-State Operating Model Design.
• Human-Centered Design (HCD).
• Healthcare Business Process Transformation.
• Discovery Workshops.
• Stakeholder Facilitation.
• Executive Storytelling.

Qualification And Education:

• 8+ years of experience in UX Design and Strategy.
• Healthcare domain expertise (Payer/Claims/Provider Operations).

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.