2026/27 IT Help Desk Technician - Student job in Soldotna

Kenai Peninsula College is looking for excellent student workers in the IT department. The help desk provides first contact student, staff and faculty technical support. They are the first person a customer sees and often the first person a customer speaks with. They are expected to be courteous, prompt, and self-sufficient. Help desk employees will sometimes work nights with limited supervision.

• Knowledge of Blackboard and UAOnline
• Completion of approved customer service training
• General Administrative Duties
• Familiarity with video streaming services
• Knowledge of HTML beneficial, but not required
• Ability to become familiar with industry standards for accessible digital content and educational technology tools
• Must pass a skills assessment

Minimum Qualifications:

Enrollment Requirements: During the academic year, undergraduate students must be taking at least 6 credits.

GPA Requirements: Students must have and maintain at least a 2.0 GPA to be employed as a student employee.

This is a part time position up to 20 hours/week during the semester. This position is located at Kenai Peninsula College in Soldotna Alaska. This job is a Grade 2 Step 13 position which pays $14.38/hour.

The University of Alaska ( www.alaska.edu ) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination ( www.alaska.edu/nondiscrimination ) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

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