Secondary School IT Technician

As an integral part of the IT team, you will work closely with school staff to provide expert technical support. Your role will be essential in ensuring the seamless operation of IT infrastructure and offering assistance as needed. You will be responsible for diagnosing and resolving complex IT issues, collaborating with colleagues, and contributing to key IT projects. This position demands a high level of technical proficiency, strong communication skills, and a dedication to delivering outstanding service., * Document all support activities, including troubleshooting steps, resolutions, and customer communications, ensuring tickets are kept up to date.

• Collaborate with other support engineers to ensure timely resolution of tickets.
• Provide technical support to assist with any escalated issues.
• Work with 3rd party vendors where needed to resolve tickets where needed.
• Contribute to the development of knowledge base articles and training materials.
• Act as a technical verification point for Change Requests.
• Assist with internal IT projects as required.
• Identify service improvements.
• Work closely with the Service Desk Lead to provide an excellent service covering Service Desk and IT Operations activities.

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Prior experience in an IT support role.
• Knowledge of School IT systems / infrastructure.
• Ability to prioritise work according to impact / urgency.
• Strong technical proficiency in diagnosing and resolving IT issues across multiple platforms, including Windows, macOS, and Linux.
• Experience with IT service management tools.
• Excellent communication skills, with the ability to convey technical information clearly and effectively to non-technical users.

We can offer:

• A working environment where all feel valued and respected.
• Highly effective safeguarding procedures.
• Supportive colleagues with a clear vision and high aspirations for the trust.
• A highly dedicated and inspirational team.
• A commitment to relevant, personalised Continuous Professional Development.
• A happy, calm and welcoming working environment.

Our Trust Mission is simple, it is to make Christ known, making lives better for our communities, our children and young people.

Our Values - One of Hope

Inspired by St Teresa of Calcutta, we are people of hope. We have a complete belief in the future we will build together. By offering our children, staff and schools’ opportunities to grow and flourish, we make aspiration and ambition a reality. Our people, just like St Teresa are relentless and fiercely ambitious. We will always reach for that which seems to be just out of our grasp.

One of Courage

As modelled for us by St Teresa of Calcutta, we will have the courage to do what is right. As a community, we will not shy away from making decisions that ensure our communities thrive. We will be brave in our actions. As a truly Catholic organisation this courage will be most apparent in how we collectively support the most vulnerable.

One of Innovation

St Teresa of Calcutta changed the world. Together, we will always be pursuing new ideas and best practice in all areas of our work. We will prepare our children and young people for the world that awaits them. A world which they will shape and change.