3rd Line Support Engineer

• Acting as a senior technical escalation point for complex client issues
• Troubleshooting Microsoft 365, Entra ID and hybrid environments
• Supporting and administering Windows Server and Active Directory environments
• Managing Microsoft 365 environments across multiple customer tenants
• Supporting Microsoft Intune, Autopilot and endpoint management
• Troubleshooting networking including VLANs, switching, routing, DNS, DHCP and wireless
• Configuring and troubleshooting firewalls, VPNs and security policies
• Supporting virtualised environments including Hyper-V, VMware and Proxmox
• Managing backup, disaster recovery and business continuity solutions
• Supporting endpoint security, MFA and EDR technologies
• Diagnosing complex infrastructure and performance issues
• Taking ownership of technical problems through to resolution
• Supporting and mentoring less experienced engineers when required
• Producing clear technical documentation and improving internal knowledge
• Working directly with customers to explain technical issues and recommendations
• Delivering and supporting infrastructure and cloud projects
• Attending customer sites where hands-on technical work is required

Technologies:

• Active Directory
• Cloud
• Hyper-V
• LESS
• Microsoft 365
• Microsoft Intune
• Security
• VMware
• Windows
• Office 365
• Firewall
• Support
• Network

• Strong 3rd Line or senior 2nd/3rd Line experience within an MSP
• Broad Microsoft infrastructure and Microsoft 365 knowledge
• Strong Windows Server and Active Directory experience
• Good practical knowledge of Microsoft Entra ID
• Experience supporting Microsoft Intune and modern device management
• Strong networking knowledge including VLANs, switching, routing and wireless
• Experience administering and troubleshooting firewalls and VPNs
• Experience supporting virtualised server environments
• Good understanding of backup, disaster recovery and security technologies
• Confidence investigating unfamiliar or complex technical problems
• Strong customer-facing communication skills
• The ability to work independently and take ownership of technical issues
• Full UK driving licence
• Comfortable travelling to customer sites across Kent when required
• Willingness to undergo an enhanced DBS check, provided by the company, as some customers include schools and colleges

We are a growing Managed Service Provider based in Ashford, Kent, offering a salary of up to £45,000 depending on experience. We provide varied technical work across multiple customer environments, a strong pipeline of upcoming infrastructure and cloud projects, and the opportunity to become a senior technical member of our growing team. We also offer a commercial vehicle within six months, private medical insurance after six-month probation, private dental cover after six-month probation, and long-term progression as our technical team continues to grow.