2nd/3rd Line Support Engineer

• Third-line support, escalations and complex troubleshooting
• Microsoft 365, Entra ID and Exchange Online support and configuration
• Microsoft Intune deployment and endpoint management
• Conditional Access and Microsoft 365 security
• Domain, DNS, email security and routing
• Windows endpoint troubleshooting
• Network, Firewall and Wi-Fi support
• Network equipment deployment and patching
• Backup deployment and management
• Client site visits, office moves and infrastructure projects
• Video conferencing setup and support
• Vendor and third-party supplier liaison

• 4+ years’ commercial IT experience
• Current or recent experience within a Managed Service Provider (MSP)
• Strong technical knowledge across Microsoft 365, Entra ID, Intune and Exchange Online
• Hands-on experience with Conditional Access, DNS and office networking
• Excellent client-facing, communication and presentation skills
• Comfortable working independently and as part of a small team
• Able to commute easily into Central London

London - £40k - 50k per year + benefits Full Time Posted by: Proactive Appointments Posted: Thursday, 20 August 2026

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation