NOC Engineer - 24x7 Bristol area and work from home 24x7 shift pattern - £40k

Incite Insight

Bristol, UK

14 days ago

Apply on www.adzuna.co.uk

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£31,945.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

JIRA Bash Shell Data Centers Issue Tracking Systems Python (Programming Language) Linux System Administration Network Monitoring High Performance Computing SC Clearance Hardware Infrastructure Servicenow

Job description

You’ll be responsible for monitoring business-critical infrastructure, responding to alerts and incidents, carrying out initial troubleshooting and ensuring issues are either resolved or quickly escalated to the appropriate technical teams. This is a hands-on operational role and would suit someone from a NOC, data centre, infrastructure support, managed services, hosting or technical operations background. The role

You’ll:

Monitor network, server, compute, storage, power and environmental alerts
Respond to incidents within agreed SLAs
Troubleshoot and triage infrastructure issues
Own and progress tickets through to resolution
Escalate more complex incidents to engineering teams or third-party providers
Coordinate site visits, maintenance and technical support
Support outage management and root cause analysis
Maintain accurate technical and incident documentation
Carry out occasional hands-on data-centre tasks including basic cabling, racking and hardware checks

Requirements

You’ll need previous experience within a NOC, infrastructure support, managed services or technical support environment, together with:

Experience or exposure to data-centre infrastructure
Good Linux administration knowledge
Experience with an ITSM/ticketing system such as ServiceNow, Jira Service Management, Freshservice or similar
An understanding of networks, servers, storage and hardware troubleshooting
The ability to work independently as part of a 24x7 shift operation

Experience with monitoring platforms, cloud/hosting environments, scripting using Bash or Python, ITIL, HPC or GPU infrastructure would be advantageous. You must hold a full UK driving licence, live within reasonable travelling distance of Bristol, and be capable of obtaining UK Security Clearance in the future. This is an opportunity to join a growing infrastructure operation where you’ll have genuine responsibility and the opportunity to develop your technical skills as the environment expands.